Terminal IT/OT On-site Support Engineer
Terminal IT/OT On-site Support Engineer
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1 Vacancy
Job Description
Service Operations are responsibe for day-to-day maintenance and management of organisations IT infrastructure to ensure delivery of the agreed level of IT services to the business as well as all the activities processes policies and procedures performed to design implement improve and support IT services.
Technical stream includes roles which require the application of expertise within a narrow field of technology (e.g. platform architecture cyber security software programming) to achieve results. Results are mainly delivered through individual contirbution not through managing others. Progression in these roles reflects an increasing depth of technical knowledge and skills.
A colleague at this level works on tasks of limited scope and complexity exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.
Colleagues have knowledge of standardized work routines and methods general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
He would be responsible for
- Provide end-user support services including but not limited to TOS Office applications desktops laptops printers and mobile phones
- Provide support conduct maintenance resolve incidents and implement change for local IT infrastructure services and assets requiring hands-on interaction. Including but not limited to datacentre racks cabling network and server equipment.
- Provide support conduct maintenance resolve incident and implement change for local OT infrastructure services and assets requiring hands-on interaction. Including but not limited to CCTV/OCR equipment biometric readers radio equipment and VMTs
- Support the regional ITteams when they require hands-on onsite IT/OT support for incident and change management
- Install and replace end user and IT/OT infrastructure hardware devices
- Resolve incidents within agreed service levels
- Participate in regional CAB
Accountable :
- End-user support services to agreed service levels
- Providing support and maintenance of local IT/OT infrastructure requiring hands-on intervention to agreed service levels and in collaboration with the regional IT teams
- Local IT / OT assets to stay within warranty and vendor support
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Employment Type
Full-Time
