Customer Success Specialist
Customer Success Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Who AreWe
At VIPS PMS part of Freetime Hospitality b.v. we foster an informal atmosphere where everyone is dedicated to serving our customers every day. For over 25 years we have been a leading provider in the Netherlands with our reservation software catering to B&Bs hotels and conference centers.
Job description.
What Will YouDo
As a Customer Success Specialist you are the first point of contact for our customers both by phone and email. You solve problems and answer user questions about our reservation and POS systems. No technical expertise is required for this.
Additionally you ensure that more complex issues are properly escalated to second- and third-line short you and your team ensure that our customers are helped in a friendly and efficient manner. Flexibility is important as participating in on-call Customer Success services is part of the role.
Good to know.
What Do YouGet From Us
- A role with substance freedom responsibility and growth opportunities;
- Good benefits: competitive salary vacation days and appropriate compensation. We also think about your future: youll receive a collective pension plan;
- A place within an enthusiastic growing organization where atmosphere and team spirit are essential. Youll have room to learn including through trial and error with knowledge sharing among
- colleagues and memorable company outings as the norm;
- Everything you need to perform your role effectively including a laptop and phone on loan a sit-stand desk plenty of breaks and coffee;
- Focus on personal development;
- Daily lunches with your colleaguesno need to bring your own sandwiches!
- Working in an international environment.
Requirements.
What Do WeGet From You
An enthusiastic and driven individual who is open to fully understanding a software package. You have strong communication skills and an interest in technology. Naturally you are hands-on stress-resistant and remain calm when handling multiple phone calls and emails simultaneously. Additionally you have:
- At least a completed MBO degree;
- Affinity with the hospitality industry;
- Preferably experience with hotel software applications;
- Good command of Dutch English and possibly German both spoken and written;
- An enthusiastic and driven personality open to thoroughly understanding a software package where your experience in the hotel industry will certainly be an asset!
- At least a year of experience as a Customer Success Specialist or Support Consultant
Do we have a match
Do the position and our company appeal to you and do you want to bring out your best (almost) every day Apply now through the button below.
If you have any further questions please contact our Corporate Recruiter Coen Brouwer via.
Required Experience:
Unclear Seniority
Employment Type
Full Time
