Online Community Manager
Online Community Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role:
You will create thriving engaged communities that empower our teams and members to succeed. You will foster a sense of community on the Associations community platforms including promoting engagement building relationships and moderating communities to maintain integrity brand and tone of voice.
You will use data to guide innovation of our processes and improve products/services within our communities. You will help the Association build scalable processes with the goal of creating a self-sustaining ecosystem of member-focused Association communities. You will report to the Senior Manager Social Media.
You Will:
Develop and implement community engagement strategies. Host regular engagement sessions such as Q&As AMAs and expert-led discussions to sustain community interest and involvement.
Support community moderators with community and platform support
Manage digital community spaces (e.g. forums discussion boards) to facilitate peer-to-peer support and reduce reliance on our teams.
Answer questions review comments and resolve issues; monitor compliance with relevant codes of conduct.
Develop relevant educational materials such as guides FAQs webinars and training sessions to enhance team member and volunteer success.
Identify and analyse important community metrics to track growth engagement knowledge gaps and areas for improvement among teams and members.
Refine processes to grow community engagement and improve user experiences for staff and members using technology and automation
Collaborate with other teams (Experience Management IT and others) to incorporate community feedback into strategic decisions and facilitate a seamless customer journey
Use a hybrid work schedule
You Have:
Bachelors degree in marketing communications business or other related field or equivalent experience.
3 years professional experience with community platforms or social/digital community management with results on affecting goals of an organization.
Experience launching community programs and moderating forums.
Experience creating customer-facing copy.
How We Support You:
We provide flexibility to help you achieve a good work-life balance. Youll be part of a global diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.
We offer benefit options in and out of the workplace including healthcare retirement annual leave parental leave an employee assistance program. We care about our employees welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you your family and your lifestyle.
We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.
About Us:
At The Association a Great Place to Work-Certified company we are transforming the accounting and finance profession. We are future-focused empowering the worlds most accomplished accountants to stay relevant meet todays demands and prepare for tomorrows challenges through quality education resources and training.
Learn more about The Association on LinkedIn and our Career Site.
#LI-Hybrid #GreatPlacetoWork
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.
Required Experience:
IC
Employment Type
Full Time
