Credit and Collection Specialist

Fournisseur de services infonuagiques grs pour les applications dentreprise essentielles Syntax offre des solutions technologiques compltes aux entreprises de toutes tailles depuis 1972. Elle possde indiscutablement la puissance ncessaire pour implanter et grer les dploiements PGI infonuagiques privs publics ou hybrides (Oracle SAP) dune faon scuritaire et rsiliente. Syntax offre des services de consultation techniques et fonctionnels de qualit ainsi que des services de surveillance et dautomatisation de classe mondiale certaines des plus grandes socits dAmrique du Nord dans une vaste gamme dindustries. Syntax a des bureaux partout dans le monde et collabore avec Oracle SAP AWS Microsoft IBM et dautres chefs de file mondiaux des technologies.

Credit and Collections Specialist Puebla

Position Summary

Reporting to the Billing and Collections Manager the Credit and Collections Specialist will carry out administrative duties related to all North American customers including customer credit collection communications to both internal and external customers.

This position is hybrid reporting to our Puebla Mexico office and requires Eastern Standard time schedule to service customers in the US and Canada.

Responsibilities

• Collection of past due AR
• Resolution of billing errors
• Resolution of unapplied payments
• Reconciliation of customer accounts
• Customer master data maintenance as needed including contact information updates in SAP
• Communicate with both customers and team members regarding customer accounts
• Timely responses to customer and customer service manager (CSM) requests
• Track and document payment status of high priority items in real time
• Attend daily meetings with both internal and external customers
• Update and publish daily reports of collection activity
• Submit monthly invoices to online portals and manage payment status
• Manage and archive customer PO change requests with Account Management Team

Qualifications

• Collaboration - Excellent internal and external customer service skills are required
• Communication - Excellent verbal and written communications skills in English are required
• Proactive mindset that anticipates customer requests
• Ability to troubleshoot errors and own the resolution
• Minimum of 3 years experience in customer service role
• Experience with ERP system required SAP experience preferred
• Experience with SAP BI Reporting preferred
• Strong software proficiencies Microsoft Excel required
• Strong analytical and problem-solving skills
• Ability to prioritize workloads and the flexibility to manage multiple tasks and deadlines

• High value on teamwork and professionalism
• Invoicing experience is preferable
• Management of invoice portals such as Coupa and Ariba is preferable

Pourquoi choisir Syntax

Devenez lune de nos russites et travaillez avec une entreprise aux projets dinnovation excitants qui laissent leur trace travers lindustrie. Nous avons rcemment lanc lune des installations de fabrication les plus avances au monde base sur SAP S/4HANA Cloud et SAP Digital Manufacturing Cloud for Execution pour Smart Press Shop; une coentreprise novatrice entre Porsche et le spcialiste du formage Schuler.

• Rmunration concurrentielle et au-dessus de la moyenne
• Touriste mondial: Avec nous vous pouvez galement travailler de ltranger de temps en temps
• Modles de travail flexibles tltravail
• Avantages attrayants (p. ex. rgime de retraite dentreprise ou services de sant varis)
• Un environnement moderne dont vous faites partie
• Culture douverture aux commentaires hirarchies horizontales et une quipe motive
• Planification de carrire individuelle avec formation et accompagnement continus en cours demploi

Considrez-vous cette mission importante comme un dfi personnel Postulez maintenant pour faire partie de lquipe SYNTAX!