AppleCare Quality Engineer

Apple

Posted on : 21-08-2025

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1 Vacancy

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Job Location

Sunnyvale, CA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 21-08-2025

Job Description

The AppleCare Quality Engineer is responsible for managing and improving quality across assigned products. Key responsibilities include the following:Identify and drive field product quality improvement opportunities - including improvements to triage processes diagnostics and warranty abuse capabilities Track field quality metrics such as annual failure rates no trouble found rates service cost and repeat-repairSupport initiatives that improve field and service product quality and reduce costPlay a key role in new product launch early field failure analysis (EFFA) and action planningSupport the development of NPI product service quality plansWork cross-functionally with quality and engineering teams to improve overall field product qualitySupport regular quality reviews that focus on performance trends quality issues and corrective actionsMeasure and optimize the accuracy and effectiveness of field service diagnostic toolsSupport Product Engineering and quality investigations as requiredTravel up to 10%

Minimum of 8 years of product quality service and project management experience
Lean Six Sigma ASQ certification or equivalent certifications
BS in Mechanical Electrical Engineering

Experience operating troubleshooting and repairing Apple products
MS or MBA

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Apple

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AppleCare Quality Engineer

Apple

Job Description

Employment Type

Company Industry

Key Skills

About Company

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