Customer Support Specialist
Customer Support Specialist
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
At Person Centred Software were on a mission to improve the quality of life for people in social care through innovative technology. As a Customer Support Specialist youll be at the heart of this mission the friendly knowledgeable voice that our customers turn to when they need help. Youll be the first point of contact for users of our SaaS products guiding them through queries solving problems and ensuring every interaction leaves them feeling supported understood and confident using our solutions.
What Youll Do
What Youll Bring
What We Offer:
At Person Centred Software were leading the digital revolution in social care. Our technology is reshaping an industry that impacts millionsdriving efficiency improving outcomes and setting new standards. Every day your work will help modernise and future-proof social care.
Tech That Transformsautomation real-time dataour solutions are redefining how social care operates
Join the Market Leader Trusted by thousands we set the benchmark for digital transformation in social care
Drive Meaningful Innovation Work at the forefront of a sector ready for change where your skills fuel real-world impact
Challenge Yourself Make a Difference If you love tech and solving big challenges we want to hear from you
Work with the Best Join a team of top-tier professionals passionate about using technology to drive change
What Youll Do
- Serve as the first point of contact for incoming customer inquiries via email chat and phone.
- Diagnose and troubleshoot technical and account-related issues escalating when needed while maintaining ownership of the case.
- Provide clear easy-to-follow guidance on our products and solutions.
- Maintain a professional empathetic and customer-first approach in every interaction.
- Educate customers on features best practices and self-service resources to help them get the most from our products.
- Gather and share customer feedback to help improve our products and services.
- Identify recurring issues and recommend process improvements to enhance customer satisfaction.
- Collaborate closely with internal teams to ensure a seamless consistent support experience.
What Youll Bring
- Proven experience in customer support ideally within SaaS or a tech environment.
- Strong troubleshooting skills for SaaS platforms and integrations.
- Experience with APIs integrations and cloud-based solutions.
- Familiarity with CRM and support ticketing systems (e.g. Zendesk Intercom Freshdesk).
- Excellent written and verbal communication skills with the ability to explain complex concepts in simple terms.
- A detail-oriented problem-solving mindset.
- A genuine passion for technology and helping people.
- A commitment to delivering exceptional customer experiences every time.
What We Offer:
- A base salary of 27000 and bonusdepending on experience
- Modern town centre offices in Guildford with opportunityfor ad hoc home working
- 25 days holiday
- Net zero pension scheme
- Additional perks including; cycle to work scheme staff discounts portal and Employee Assistance Programme
At Person Centred Software were leading the digital revolution in social care. Our technology is reshaping an industry that impacts millionsdriving efficiency improving outcomes and setting new standards. Every day your work will help modernise and future-proof social care.
Tech That Transformsautomation real-time dataour solutions are redefining how social care operates
Join the Market Leader Trusted by thousands we set the benchmark for digital transformation in social care
Drive Meaningful Innovation Work at the forefront of a sector ready for change where your skills fuel real-world impact
Challenge Yourself Make a Difference If you love tech and solving big challenges we want to hear from you
Work with the Best Join a team of top-tier professionals passionate about using technology to drive change
Required Experience:
Junior IC
Employment Type
Full-Time
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