Solution Engineer - Customer Connect Center
Solution Engineer - Customer Connect Center
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Location:
Beijing ChinaJob ID:
R0090438Date Posted:
Company Name:
HITACHI ENERGY (CHINA) LTD.Profession (Job Category):
Communications & Corporate AffairsJob Schedule:
Full timeRemote:
NoJob Description:
The Opportunity
Hitachi Energy Service is a trusted lifecycle partner providing customers with secure sustainable and innovative service solutions globally. Our Service offerings empower customers & partners to holistically manage the asset lifecyclefrom start-of-life (e.g. Install & Commission) through services designed to strengthen operational-life (e.g. Upgrade Repair & Extend) to end-of-life activities (e.g. Replace & Decommission).
How youll make an impact
You will be receiving Customer calls E-mails web enquiries and log good case in Sales force tool.
You will monitor Case Log hourly and daily basis and work internally and with customer to resolve and close open cases keep learning about Hitachi Energy products and services and Cases to upgrade knowledge and skills to be able to increasingly resolve level 0 to level 2 type customer issues with minimal support from others in organization.
You will demonstrate empathy towards customer and work towards increasing customer satisfaction in every touchpoint with customer and be a team member be available to work in shift if need be to support 24/7 availability to customers.
You will develop and maintain good work relationship with all major stakeholders Asia and ME region spot and generate prospects for additional business.
You will maintain Close coordination with CCC team located in India and other regions to help in seamless customer service.
You will be responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.
Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
Sound electrical engineering background bachelors degree or higher.
Prior experience of being in Customer support role needed for 1 to 3 years.
High focus on customers and their needs. Intrinsic attitude to drive innovation and improvement.
Readiness to travel (if required) on global basis for trainings or meetings. Past experience in Customer facing roles would be preferred.
Any experience of troubleshooting and/ or testing of GIS HV equipments transformers or similar electrical equipment in power plants/substations etc. will be an advantage.
Excellent communication skills Interpersonal skills and ability to converse with customers in polite and effective manner though telephone or e-mail is a mandatory skill set. Good command of English mandatory; ability to speak other languages (Arabic / Thai or Hindi and other regional Indian languages is an added advantage).
More about us
We pride ourselves on offering a holistic range of competitive benefit programs to support your financial physical and mental wellbeing and personal development. We want you to truly thrive with us in work and out. For this role depending on grade and experience we offer the following employee benefits (subject to the respective plan rules):
Up to 30 days full paid leaves per year
Flexible Benefit program (Supplementary Pensions included)
Medical Insurance (outpatient and inpatient)
Long service awards
Flexible Working (subject to role)
Are you ready for an exciting new challenge Does the above description sound like you Welcome to apply!Our selection process is continuous and the position may be closed before the advertisement expires. So if you are interested dont delay apply today!All other questions can be directed to Talent Acquisition Partner Rebecca-Yiling Chen WeChat: rebeccachen2000).
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Employment Type
Full-Time
