Senior Associate Technical Client Support
Senior Associate Technical Client Support
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Job Description
About the Role:
Grade Level (for internal use):
08TheRole:Senior AssociateTechnical Client Support
Grade8A
The Location:Islamabad
The Team:We are responsible for providing tech support for our business intelligence tool. We have a global footprint and are present in the US PakistanIndia& Philippines. We provide opportunities to gain in-depth product knowledge & hone technical skills.
The Impact:We resolve client concerns and requests in a timely efficient accurate and professional manner while exhibiting excellent customer service ensuring client happiness and keeping the growth of our company under consideration.The role is going to help us deal with expert level client issues and develop subject matter experton the Technical front.
Whats in it for you:Are you someone who gets frightened when you see an error message pop up on your computer or do you dig to explore the reason behind it If you do the latter you are someone wed be interested in speaking with. Being in this role you can:
Associate yourself with a globally renowned financial industry leader
Improve your technical expertise by working with a globally recognized and successful financial information and technology organization
Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities
Responsibilities:
Provides high quality technical application support within a supported product range with minimal supervision.Not only resolve client issues but provide long term fix.Majorly independent handles toughclientissues point of contact for team. Serves as a resource for younger teammates.
Provides assistanceand training to other non-technical client support teamsas well as other departments as tothenew hire onboarding process.
Contributes to internal projects and processes. Provides feedback and contributes to improving internal systems. Generates new ideas around new projects with LEAN and automation in mind.
Train new hires on Product tools and Processes. Provide feedback on new hires to the management for better training. Seek to improve the onboarding process for new hires.
Advancedunderstanding of products within scope of function both from the perspective of functionality as well as customer requirements and usage. Good understanding of open/closed technical bugs.
What Were Looking For:
Strong technical skills and strong understanding of Windows platforms internal platforms CRM etc. Experience with an exposure to various logging systems also desirable.
You should be able to influenceclient satisfaction via removal of complicated technical hurdles with product usage. Able to make technical decisions that can impact clients in a moderate to significant way.
Strong understanding of products within scope of function both from the perspective of functionality as well as customer requirements and usage.
Youalso shouldhave an appetite for providing superb customer service
Solid understanding & working knowledge of MS Office (Word Excel PowerPoint)
Experience in running network captures and product error logs.
Basic Qualifications:
You have a Bachelors degree in Computer Science Information Technology and/or Data Science related field
Have excellent written and verbal English communication skills and are able to communicate via phone and email
You have meaningful2 to 4years of experience in a customer facing technical rolein support MI or CIQ products.
Strong written and verbal communication skills. Prior customer service (including phone) experience. Ability to effectively communicate technical concepts to a non-technical external audience or internal non-technical stakeholders.
You are organized and have the ability to collect analyze and summarize data to prepare clear reports; more like technical product documentation
About Company Statement:
At S&P Global Market Intelligence we know that not all information is importantsome of it is vital. Accurate deep and insightful. We integrate financial and industry data research and news into tools that help track performance generate alpha identify investment ideas understand competitive and industry dynamics perform valuation and assess credit risk. Investment professionals government agencies corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI) which provides essential intelligence for individuals companies and governments to make decisions with confidence. For more information visit Statement:S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity gender pregnancy gender identity or expression color creed religion national origin age disability marital status (including domestic partnerships and civil unions) sexual orientation military veteran status unemployment status or other legally protected categories subject to applicable law.
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) OPRTON203 - Entry Professional (EEO Job Group)
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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