Senior Customer Services Technical Specialist ( Senior Support Software Engineer) - Hybrid R0050712
Senior Customer Services Technical Specialist ( Senior Support Software Engineer) - Hybrid R0050712
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Job Description
Senior Customer Services Technical Specialist ( Senior Support Software Engineer) - Hybrid RCPESG Enablon EHS - North America Wolters Kluwer
Enablon is seeking a Senior Customer Services Technical Specialist ( Senior Support Software Engineer) to join our Sustainment team. This senior-level role is ideal for experienced professionals who combine strong software engineering and cloud troubleshooting skills with a client-first mindset. Our clients span multiple industries and regions each with unique system setups and tailored configurationsrequiring strong problem-solving skills adaptability and attention to detail.
As a senior technical specialist youll lead complex investigations act as a subject matter expert on product behavior and diagnostics and mentor other support engineers. Youll routinely engage with observability tools like Sumo Logic Azure Monitor and Datadog to perform root cause analysis architect technical resolutions and drive sustainable improvements across client environments.
This role is ideal for individuals who thrive in technically demanding fast-paced environments and who are passionate about delivering exceptional client outcomes.
Work Arrangement: Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager Technical Customer Service CP & ESG Enablon and work under the leadership of the Director Major & Strategic Accounts CP & ESG Enablon. This role is a part of CPESG Enablon EHS - North America Please view the site office location directory for potential office preferences nationwide. About Us:: Job Qualifications (Min. 2-4yrs experience)
Bachelors degree in Computer Science Engineering Information Systems or related field with at least 4 years of relevant experience; OR Masters degree with at least 2 years of relevant experience.
Proficiency in one or more of the following: JavaScript C# .NET HTML XML or CSS.
Solid understanding of enterprise application architecture and cloud-based systems.
Experience with observability and log analysis tools such as Sumo Logic Datadog or Azure Monitor.
Strong problem-solving and debugging skills across technical layers.
Excellent communication and documentation skills with a focus on clarity and reproducibility.
Demonstrated ability to work independently while delivering high levels of customer satisfaction.
Essential Duties and Responsibilities
Deliver post-deployment technical support for Enablons enterprise platform analyzing and resolving incidents.
Perform advanced troubleshooting across application layers to resolve moderately complex issues.
Triage and qualify incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs.
Provide step-by-step guidance for installations and configurations empowering customers toward self-sufficiency.
Design develop and deploy technical solutions in collaboration with internal and external stakeholders.
Lead or support mini-projects using agile delivery methods typically lasting from a few days to several weeks.
Update and maintain technical documentation including known issues and investigation summaries.
Provide refresher training and coaching to customers and assist in onboarding new team members.
Identify recurring issues and contribute to knowledge base improvements and platform enhancement efforts.
Collaborate with peers on escalated issues and follow up with customers to ensure full resolution and satisfaction.
Maintain current knowledge of emerging platform features configurations and support best practices.
Additional Information
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life including: Medical Dental & Vision Plans 401(k) FSA/HSA Commuter Benefits Tuition Assistance Plan Vacation and Sick Time and Paid Parental Leave.
Full details of our benefits are available:
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information software solutions and services for the healthcare tax and accounting financial and corporate compliance legal and regulatory and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2022 annual revenues of 5.5 billion. The group serves customers in over 180 countries maintains operations in over 40 countries and employs approximately 20000 people worldwide. We are headquartered in Alphen aan den Rijn the Netherlands.
Ranked by Forbes Magazine as among Americas Best Large Employers for 2022 - #84
Wolters Kluwer secures 2nd place in Newsweeks Most Trustworthy Companies List 2023
WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Required Experience:
Senior IC
Employment Type
Full-Time
