Systems Operations Engineer

About this role:

Wells Fargo is seeking a...

In this role you will:

• Participate in complex technical issues and initiatives related to large scale applications systems databases or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data create standard databases or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues internal partners and stakeholders including internal customers

Required Qualifications:

• 2 years of Systems Engineering experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications:

• Monitoring and Observability Engineer
  • Experience:
    35 years of hands-on experience in monitoring and observability tools across enterprise-scale environments.
  • Monitoring Tools Expertise:
    Proven experience in implementing configuring and maintaining the following tools:
    • AppDynamics
    • ThousandEyes
    • Splunk
    • Grafana
    • Prometheus
    • Elastic Stack (ELK)
  • Scripting and Automation:
    • Strong scripting skills in Python or Shell for automation data parsing and custom integrations.
    • Experience developing monitoring scripts alerting logic and automation workflows.
  • Database and Querying Skills:
    • Solid understanding of SQL with the ability to write complex queries for data analysis and reporting.
  • Soft Skills:
    • Strong analytical and problem-solving abilities.
    • Excellent communication and collaboration skills.
    • Ability to work independently and in cross-functional teams.

Job Expectations:

• As a Monitoring and Observability Engineer you will be expected to:
• Collaborate with Vertical Application Support Teams:
  • Partner with application owners and support teams to understand system architecture performance baselines and critical business transactions.
  • Act as a bridge between infrastructure monitoring and application-level observability.
• Enhance Observability Frameworks:
  • Design and implement end-to-end observability solutions tailored to specific application needs.
  • Ensure comprehensive coverage across metrics logs traces and synthetic monitoring.
• Tool Integration and Optimization:
  • Integrate observability tools (e.g. AppDynamics ThousandEyes Splunk Grafana Prometheus Elastic) into application environments.
  • Optimize dashboards alerts and reports to provide actionable insights.
• Automation and Scripting:
  • Develop automation scripts using Python or Shell to streamline monitoring setup data collection and alerting mechanisms.
  • Maintain reusable scripts and templates for rapid deployment across environments.
• SQL and Data Analysis:
  • Use SQL to extract analyze and correlate data from monitoring platforms and application databases.
  • Support root cause analysis and performance tuning through data-driven insights.
• Incident Response and Continuous Improvement:
  • Participate in incident triage and post-mortem analysis to identify observability gaps.
  • Continuously refine monitoring strategies based on feedback and evolving application landscapes.
• Documentation and Knowledge Sharing:
  • Maintain clear documentation of observability configurations standards and best practices.
  • Conduct knowledge-sharing sessions with support teams to promote observability maturity.

• Experience with cloud-native monitoring toolslike AWS CloudWatch Azure Monitor or Google Cloud Operations Suite.
• Familiarity with GenAI-powered observability featuresin platforms like Splunk AI Assistant or Dynatrace Davis AI for automated insights and RCA.
• Knowledge of OpenTelemetryfor distributed tracing and integration with cloud-native environments.
• Ability to use GenAI for incident summarization and documentation improving post-mortem analysis and knowledge sharing.
• Exposure to Kubernetes observabilityusing Prometheus Grafana and service mesh tools like Istio.
• Basic understanding of ML-based anomaly detectionand time-series forecasting for predictive monitoring.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.