Lead Telecommunications Voice Systems Analyst
Lead Telecommunications Voice Systems Analyst
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Job Description
Posting Date
08/19/25Application Deadline
09/01/25Pay Range
Min - $86000.00 1st Quartile - $94625.00 Mid - $103251.20 Max- $120500.00Job Type
UnclassifiedDepartment
SheriffAbout the Position
The Telecommunications Programmer Analyst Senior-Lead analyzes evaluates and maintains systems including data network voice systems commercial cellular equipment public safety wireless and/or video communications systems. Incumbents conduct analytical studies to define problems identify deficiencies and recommend solutions that impact the enterprise and user unit effectiveness. This position has the highest level of technical expertise works on complex assignments requiring considerable independent discretion and judgment and may act as a lead providing training and guidance to Technology Bureau staff.
About the Maricopa County Sheriffs Office
Do you possess integrity strong interpersonal skills and do you have a desire to serve your community The Maricopa County Sheriffs Office (MCSO) invites you to become part of Arizonas leading law enforcement agency. We are seeking passionate individuals to join our team with a variety of openings for Civilian Detention and Sworn personnel. We come together as a team to support and provide public safety.
POSITION QUALIFICATIONS:
Education:
Bachelors degree in Computer Science Information Technology or a related field;
Experience:
Five (5) years of work experience in a telecommunications analyst network analysis or similar position
OR
Combined education and experience qualifications:
An equivalent combination of education and job-related experience may substitute for the minimum qualifications on a year for year basis.
Other requirements:
Must possess a valid Arizona drivers license or have the ability to obtain by the time of hire.
Training that may be provided on-the-job: FEMA NIMS IS100 and 700; Safety; Payroll; PREA.
Prior to hiring the Sheriffs Office requires that all candidates pass an extensive background review
Our Preferred Candidate has:
Experience in programing advanced features in Avaya premise-based PBX systems such as coverage paths caller applications trunk programming and call center applications.
Compensation is more than a salary with MCSO:
- Growth and stability since 1871
- Choice of three medical plans starting as low as $70/month
- Vision insurance
- Dental Insurance
- Pet Insurance
- Life Insurance
- Paid Holidays 10/year 1 personal day
- Three weeks of vacation PTO accrual your first year (rollover!)
- Two weeks of Sick time PTO accrual your first year (rollover!)
- Pension: Enrollment in Arizona State Retirement System
- Paid Parental leaves (birth/adoption)
- 10% discount at KinderCare facilities in the Valley and upcomingMCKids Club to serve County employees and their families exclusively
- MCSO Mentoring program to provide personal and professional growth opportunities for all employees.
- Professional Development Assistance
- Tuition reimbursement
- Access to free County gyms
- Employee Discounts
- Learn more at Benefits Overview
Working Conditions
Maricopa County is an EEO/ADA Reasonable Accommodation Employer.
The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such in order to accommodate a disability or limitation the essential job tasks may be performed in ways other than described on these pages.
Work occurs primarily indoors in an office setting. Position involves managing frequent interruptions time pressures and high work volumes. Responsibilities require concentration accuracy ethical conduct and a professional demeanor.
Position requires performing duties in equipment rooms mechanical rooms and corridors as well as working aloft from ladders
Work environment
Indoors
Rarely outdoors or in temperatures above 90 degrees or below 40 degrees
Frequently in confined areas
Conditions may rarely include smoke/dust wet/damp areas stairs or ladders
Physical environment
Sitting standing walking
Driving a vehicle
Speaking hearing seeing reading
Distinguishing colors
Bending/kneeling reaching
Twisting climbing crawling
Crouching balancing
Social environment
Time pressures
High volume of work
Handling multiple or complicated tasks
Accuracy
Decision making
Concentration/vigilance
Teamwork
Working in close physical proximity with others
Conditions frequently include interruptions unscheduled tasks frequently changing tasks public contact overtime/rotating shifts
Knowledge skills and abilities:
Knowledge of:
Project management principles and methodologies
LAN/WAN networks TCP/IP protocols and network technologies
Common network software and common network hardware such as Cisco Palo Alto and Aruba.
Skill in:
Applying diagnostic problem solving and analytical skills
Supporting mission critical enterprise systems and data networks
Comprehending analyzing and communicating complex technical information.
Managing time efficiently and adjusting to multiple changing priorities.
Gathering and converting user requirements into technical specification documents
Ability to:
Plan organize monitor control and implement telecommunications data networks and video projects
Work well with and/or lead people from many different disciplines and with varying degrees of technical expertise
Express complex technical concepts effectively both verbally and in writing
ESSENTIAL JOB TASKS
(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned. List in order of importance.)
- Design implement and manage large telecommunications systems and network projects
- Supervise vendors for contracted services
- Act as a liaison between Sheriffs Office and network vendors (e.g. Lumen and Avaya) on high-level support issues
- Perform management studies and other special projects
- Provide direct interface with other departments in support of the Sheriffs Office voice & data networks.
- Prepare correspondence and reports
- Diagnose problems and repairs equipment ensuring conformance to specified codes and standards
- Solve complex problems using technical knowledge and professional judgment to restore critical systems
- Respond to job assignment such as work orders engineering changes and trouble calls as required which may necessitate call-in to work after normal shift hours
- Analyze component requirements of new and upgraded systems and perform installation and testing of new products
- Acquire activate program and provide support for premise based and cellular phone equipment and evaluate new technology
- Ensure adherence to and completes/updates documentation of routine maintenance schedules and inventory
- Compile and update statistical information manuals and reports
- Represent the division at meetings both internal and external
- Provide on-the-job training to users and other technical personnel
- May be responsible for supervising and assigning work to other Technology staff although this is not the primary function of the job
- Provide high-level off-hours support on a rotating basis with other technical personnel
- Be present at work site to perform assigned tasks at the times and dates scheduled and/or assigned by the supervisor
SELECTION PROCEDURE:
The hiring authority will select the successful candidate based on departmental needs.
All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer pre-employment thorough background investigation and polygraph. A background investigation and polygraph will be conducted on any current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.
Typically successful candidates are hired at a salary rate up to midpoint of the range based on applicable experience internal equity and budgetary allowances.
Selection Procedure
Only the most qualified candidates will be considered
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer.
Apply Now!
Required Experience:
IC
Employment Type
Full-Time
