IT Support Engineer
IT Support Engineer
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Job Description
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves more than 100000 customers from Fortune 500 enterprises to small businesses across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector.
Visit to learn more.
About The Role:
As an integral member of our dynamic team the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our companys computer systems the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical analytical and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.
What Youll Do:
- Perform OS installations and configurations for MacOS Windows and Linux systems
- Facilitate seamless onboarding and offboarding processes for employees
- Conduct new hire orientation sessions related to IT support
- Manage and maintain local inventory of IT assets
- Coordinate with internal and external stakeholders to resolve technical issues promptly
- Ensure adherence to Service Level Agreements (SLAs) and uphold quality standards
- Generate accurate and timely reports on IT support metrics
- Address onsite user issues within the office environment
- Provide remote support to end users via tickets emails and Slack channels
What Were Looking For:
- Bachelor of engineering in computer science or equivalent
- Minimum 1-3 years IT support experience
- Strong knowledge of Windows MacOS and Linux troubleshooting
- Solid IT infrastructure knowledge and experience
- Understanding of G Suite OKTA Jira MDM solutions and VOIP
- Familiarity with AI concepts and their application in IT operations and user support including automation predictive analytics and virtual assistants.
- Ability to evaluate support and troubleshoot AI-assisted workflows used in IT service delivery
- Customer Handling experience and technical troubleshooting Expertise
- Proficient in verbal and spoken English
- Flexibility and willingness to work varying hours and shifts
- CCNA & CCNP MCITP Office 365 Certifications (preferred)
- Call Center IT Support experience (preferred)
- Understands the basics of AI and automation used in IT support
- Knows how AI can help with tasks like auto-assigning tickets chat-based support and spotting system issues early
Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.
Please review our Candidate Privacy Noticehere .
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.It is Motives policy to require that employees be authorized to receive access to Motive products and technology.
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Employment Type
Full Time
