Customer Success Manager
Customer Success Manager
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1 Vacancy
Job Description
Why Join Woliba
At Woliba were redefining the way organizations approach People Operations and employee wellbeing. Our all-in-one SaaS platform brings together HR engagement and wellness tools into a single modular solution that empowers companies to create thriving workplace cultures.
When you join Woliba youre not just joining a tech companyyoure joining a mission-driven team passionate about innovation impact and continuous improvement. Youll work alongside talented collaborative professionals in a fully remote environment with the flexibility to do your best work from anywhere.
We believe in empowering our team with autonomy supporting professional growth and celebrating shared successes. Every role at Woliba directly contributes to delivering measurable value for our clients and shaping the future of workplace experience.
If you want to make a meaningful difference work with cutting-edge technology and be part of a high-growth forward-thinking SaaS company Woliba is the place for you.
Role Overview
Were looking for an experienced Customer Success Manager (CSM) to own and grow relationships with our customers ensuring they achieve measurable success using Wolibas platform. This is a fully remote position working with clients primarily in the United States and requires a proactive relationship-driven professional with a strong SaaS background.
Key Responsibilities
- Serve as the trusted advisor and primary point of contact for an assigned portfolio of clients.
- Lead strategic onboarding plans to ensure smooth implementation and time-to-value for new accounts.
- Drive product adoption engagement and satisfaction through regular check-ins QBRs and success planning.
- Develop a deep understanding of each clients goals challenges and business objectives.
- Collaborate with product support and sales teams to ensure customer feedback informs roadmap decisions.
- Proactively identify at-risk accounts and implement retention strategies.
- Partner with Sales on renewal and expansion opportunities.
- Monitor key account health metrics and prepare executive-level reports for clients and internal stakeholders.
Requirements
- 4 years in a Customer Success or Account Management role within SaaS companies.
- Proven track record managing US-based accounts preferably mid-market to enterprise level.
- Strong understanding of SaaS onboarding adoption retention and expansion best practices.
- Excellent English communication skills (verbal and written).
- Strong analytical skills with the ability to translate customer feedback into actionable insights.
- Comfortable working independently in a fully remote environment.
- Tech-savvy with proficiency in CRM systems customer success platforms and virtual meeting tools.
Preferred Qualifications
- Experience in HR tech employee engagement or wellbeing software.
- Background working with global distributed teams.
- Familiarity with tools like HubSpot Gainsight ChurnZero or similar.
What We Offer
- Fully remote flexible work environment.
- Opportunity to join a growing SaaS company making a global impact.
- Professional development and learning opportunities.
- Competitive salary aligned with experience and location.
Required Experience:
Senior IC
Employment Type
Full-Time
