Merchant Onboarding & Success Specialist
Merchant Onboarding & Success Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What You Will Do
- Own the end-to-end technical and commercial onboarding for a portfolio of merchants
- Configure merchant accounts run tests and confirm go-live readiness
- Coordinate with Engineering Product and Operations to ensure smooth integrations and go-live readiness
- Gather and synthesize merchant feedback to inform product enhancements and process improvements
- Create playbooks onboarding guides and best-practice templates for new features and campaigns
- Serve as the escalation point for high-priority merchant issues coordinating resolution across Product Risk and Ops
About you
- 3-5 years in Customer/Partner Success Account Management or Consulting roles - ideally in Payments Fintech or SaaS.
- Strong technical aptitude: hands-on experience with APIs and e-commerce platforms (shopify/Magento).
- Excellent communication and presentation skills: you can simplify complex concepts and influence stakeholders at all levels.
- Danish speaker with professional fluency in both written and verbal Danish.
- Excellent command of English capable of presenting complex concepts clearly to stakeholders across all levels.
- Adept at managing multiple high-priority initiatives under tight deadlines with attention to detail and a structured problem-solving approach.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
