Client Service Analyst (Ask JPMC Help Bar)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Shape the future of our customer experiences and directly influence product adoption success. Dive headfirst into dynamic collaborations and guide customers trust during crucial onboarding moments.
As a Client Service Analyst (Ask JPMC Help Bar) within the Employee Experience Help organization you support our customers throughout their journeys. As a core contributor of the team you are responsible to support employee onboarding drive product adoption and beyond working closely with the Employee Experience team and other cross-functional groups to ensure seamless cohesive and personalized experiences.
Job responsibilities
- Provides in person assistance such as addressing inquiries troubleshooting challenges as well as gathering feedback and insights that will be relevant to the product and servicing teams
- Drives product adoption through training and awareness initiatives
- Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs
- Proactively gets involved with location-specific events and priorities to support employees
Required qualifications capabilities and skills
- Relevant experience or equivalent expertise in customer success or a relevant domain area
- Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed
- Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner
- Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps
- Proficient in using virtual communication tools and technology platforms.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work independently and as part of a team.
- High level of professionalism and attention to detail
Required Experience:
IC
Key Skills
- Commissioning
- Bricklayer
- Bar Management
- Cafe
- Customer Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
