Medical Office Assistant - Casual
Medical Office Assistant - Casual
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Job Description
Status:Casual Permanent
Vacancies: One
Schedule:Variable
Location:Calgary Zone
Hourly wage range: $22.00 - $24.00/hr
The Calgary West Central Primary Care Network (CWC PCN) is a non-profit organization committed to a healthier future. As a Primary Care Network we work alongside hundreds of family doctors (our members) to support the patient-doctor relationship and provide programs and services at no cost to doctor or patient.
We are seeking acasualMedical Office Assistant (MOA) to provide administrative support to our clinical team at our Primary Care Centre (PCC). Appointments at the PCC are by referral only for people in need of an appointment within 24 hours and whose doctor is a member of the CWC PCN. Located at 5960 Centre St SE Calgary this clinic is an alternative to the walk-in system or a visit to the ER and is open every day of the year.
The available hours for thiscasualposition include weekdays weekends and evenings. The available shifts will vary per week based on clinic need.
Responsibilities
Front desk/reception
- Answer and direct calls from a multi-line switchboard and relay messages to appropriate individuals.
- Receive greet and direct patients vendors and visitors.
- Book new and follow-up appointments and provide confirmation calls to patients.
- Fax outgoing visit notes consult letters and appointment notifications to referring physicians.
- Receive sort and direct incoming packages mail and faxes.
- Support and monitor physician billing.
- Collect payment for uninsured services via point-of-sale terminal.
- Escort patients to consulting rooms and collect and enter patient vitals in the Electronic Medical Record (EMR).
- Monitor the patient waiting area and assist with ordering taxi services and directing patients to specialist clinics.
- Ensure the clinic is stocked with supplies.
EMR management
- Process incoming referrals and populate/update/validate patient information in the EMR.
- Scan and link patient documents in the EMR.
- Access medical records via Alberta Netcare.
- Enter statistical data for the collection of key performance measures for organizational and provincial reporting.
- Support attachment efforts for unattached patients via the online web registry.
Requirements
Education:A Medical Office Assistant or Unit Clerk certificate or diploma is required. Equivalencies of education may be considered.
Experience:Customer service or front desk experience is required. Relevant healthcare experience preferably in a primary care setting is an asset. Knowledge of primary healthcare and billing diagnostic and service codes is an asset. Equivalencies of experience may be considered.
Technical:Experience with EMR systems is required. Experience with Telus Healths Collaborative Health Record (CHR)is an asset. Experience with Microsoft Office is an asset.
Backgroundcheck:A clear criminal Background check is required to start.
Benefits
Why work for us
We have been recognized as an Alberta Top 85 Employer for 2025. The CWC PCN is a leader in the provision of primary care through collaboration innovation and teamwork creating healthy patients and satisfied providers.
The CWC PCN is committed to providing a physically emotionally and psychologically safe environment for all workers patients and visitors. We are also committed to promoting policies internally that ensure team members across the organization feel they belong and can perform to their best capacity in a supportive and respectful work environment.
How to apply
To apply to this position please submit your application to the posting on the CWC PCNs website. When you apply please include the following:
- Resume
- Cover letter
Due to the high volume of applications we receive only those who apply through the CWC PCNs website will be moved forward in the recruitment process. This is a necessary step as we require important information from our application form.
Our hiring practices ensure that all qualified candidates are considered and decisions are merit-based. We invite applicants of all racial and ethnic backgrounds ancestry religious beliefs gender/gender identity sexual orientation age family/marital status and physical and mental disabilities.
The CWC PCN welcomes and encourages applications from persons with disabilities or those needing an accommodation based on any other protected ground. Accommodations are available on request for candidates taking part in the selection request an accommodation please email.
We thank all applicants for their interest; however only shortlisted candidates will be contacted.
Posting will remain open until the role is filled.
Employment Type
Unclear
