Manager, Information Technology
Manager, Information Technology
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Salary Not Disclosed
1 Vacancy
Job Description
Backblaze is the object storage leader in the open cloud movement fueling customer success with cloud storage built purposefully to unlock budgets unburden administrators and unleash innovators. Together with our partners were helping customers break free from the restrictive overpriced legacy solutions that hold them back and blaze forward with the full power of the open cloud in their hands.
Founded in 2007 we scaled the business with less than $3 million in outside funding until 2021 when we did a traditional IPO on the Nasdaq stock exchange. Today Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K customers in 175 countries including businesses developers IT professionals and individuals.
But while there is a lot to celebrate in our past there is almost as much opportunity ahead of us. We are seeking an IT Manager to join our team!
What Youll Do:
We are seeking an experienced and dynamic IT Manager to lead our IT Helpdesk and System Administration teams. This individual will play a critical role in ensuring Backblazes internal technology operations run smoothly securely and efficiently. The ideal candidate will bring strong leadership technical expertise and experience operating within a public company environment.
Key Responsibilities
- Team Leadership & Management
- Supervise and mentor a team of IT Helpdesk Technicians and System Administrators.
- Foster a culture of accountability innovation and continuous improvement.
- Oversee day-to-day operations ticket workflows SLAs and incident response.
- Operational Excellence
- Ensure reliable and secure performance of core IT services (endpoint management directory services collaboration tools asset lifecycle).
- Implement best practices for change management configuration and documentation.
- Define and track key performance indicators (KPIs) for IT support and system operations.
- Strategic Initiatives
- Partner with the VP of IT to define roadmap priorities aligned with organizational growth.
- Lead or support IT projects related to systems upgrades office infrastructure and process automation.
- Contribute to policy development and enforce IT compliance standards.
- Public Company Readiness & Compliance
- Ensure IT controls support SOX and other compliance frameworks.
- Collaborate with Security Legal and Finance teams to ensure audit readiness.
- Maintain asset inventory and system access controls to meet regulatory standards.
- Stakeholder Engagement
- Serve as a point of escalation for internal technology issues.
- Build strong relationships with business partners to understand and anticipate technology needs.
- Champion user training and education efforts for internal systems.
Requirements:
- 7 years of progressive IT experience with 3 years in a leadership or management role.
- Demonstrated experience supporting both Helpdesk and Systems Administration teams.
- Hands-on expertise with enterprise IT tools such as JiraConfluence Jamf Okta Google Workspace Slack and endpoint management platforms.
- Strong understanding of ITIL principles and service desk operations.
- Experience operating within a public company and supporting compliance (e.g. SOX SOC 2).
- Exceptional communication and interpersonal skills.
Preferred:
- Experience supporting hybrid or remote-first teams.
- Familiarity with security best practices.
- ITIL SCRUM PMP or other relevant certifications.
At this point we hope youre feeling excited about the job description youre reading. Even if you dont meet every requirement we still encourage you to apply. Learning developing and growing are key parts of our culture. Were eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come stay and do their best work here.
At Backblaze we value being fair and good to our customers partners and employees. Thats why diversity equity and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race ethnicity nationality gender sexual orientation age religion socio-economic status ability veteran status and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.
To understand more about the data we collect and process as part of your application please view ourBackblaze Employee Privacy Notice.
Required Experience:
Manager
Employment Type
Full Time
