Program Specialist (0097182)
Program Specialist (0097182)
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Job Description
Description
Title: Program Specialist (Scheduler)
Position Number:
Hiring Unit: UH MANOA Provost Office of the Vice Provost for Academic Excellence
Location: UH at Manoa
Date Posted: August 19 2025
Closing Date: September 4 2025
Band: B
Salary : salary schedules and placement information
Full Time/Part Time: Full-time
Month: 11-month
Temporary/Permanent: Permanent
Duties and Responsibilities- *Provides professional administrative support for the daily operations of scheduling by preparing the schedule of classes with high use of database spreadsheet and scheduling software.
- *Assigns spaces for academic use with minimum supervision. Develops final exam schedule by communicating with departments and colleges.
- *Resolves problems related to class scheduling with extensive personal contact with university faculty and staff.
- *Identifies and resolves discrepancies in departments class schedules as related to student registration.
- *Trains and assists in the supervision of student employees.
- *Prepares reviews and analyzes administrative documents including digital files and web pages.
- *Exercises appropriateness and propriety identifies problem areas and resolves discrepancies.
- *Provides support for operations including but not limited to: assisting in providing departmental training on scheduling procedures and software; providing quality assurance/quality control of departments submissions; and providing feedback and input when establishing and revising office procedures.
- Provides a high level of customer service to secretaries chairs deans and collaborating units in a positive professional and timely manner.
- *Prepares and coordinates responses to requests including but not limited to telephone e-mail or other electronic systems to meet the requestors needs and resolve issues.
- *Responsible for identifying frequent and repetitive inquiries to the office to determine any underlying issues that may exist and to collaborate with appropriate units to resolve or minimize future concerns.
- *Tests system upgrades
- *Acts as a resource for providing solutions to class schedule entry and processing issues.
- *Manages user accounts special access and removal of inactive accounts related to the scheduling software systems.
- *Provides support for the new term creation in the scheduling software and updating the schedule entry tables and forms.
- *Serves as a backup (as delegated) during the absence of the supervisor.
- Other duties as assigned
Minimum Qualifications- Possession of a baccalaureate degree in social science arts and humanities science education business or related field and 3 year(s) of progressively responsible professional experience with responsibilities for scheduling management records management business administration and/ or academic operations; or any equivalent combination of education and/or professional work experience which provides the required education knowledge skills and abilities as indicated.
- Considerable working knowledge of principles practices and techniques in the area of business or academic administration scheduling management software implementation or related field demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts principles and methodologies.
- Considerable working knowledge and understanding of applicable federal and state laws rules regulations and theories and systems associated with higher education.
- Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective innovative and timely manner.
- Demonstrated ability to interpret and present information and ideas clearly and accurately in writing verbally and by preparation of reports and other materials.
- Demonstrated ability to establish and maintain effective working relationships with internal and external organizations groups team leaders and members and individuals.
- Demonstrated ability to operate a personal computer and apply word processing and spreadsheet software.
- If applicable for supervisory work demonstrated ability to lead subordinates manage work priorities and projects and manage employee relations.
- Significant experience with word processing spreadsheets databases and/or scheduling software.
- Ability to lead student employees.
- Demonstrated ability to work independently establish and identify priorities and organize resources.
- Demonstrated ability to effectively communicate and exercise a high level of customer service.
Desirable Qualifications- Experience with student information systems (Banner).
- Experience with class or room scheduling software (such as 25Live or Coursedog)
- Knowledge of University of Hawaii and the applicable laws administrative rules policies procedures guidelines and practices for class scheduling.
- Knowledge of University of Hawaii at Manoa campus physical environment (buildings and outdoor locations) in order to schedule classes
- Flexibility and creativity in effective problem-solving within a higher education institution.
- Two (2) or more year(s) of progressively responsible professional experience with responsibilities for scheduling management records management business administration and/or academic operations
If you have not applied for a position before using NeoGov you will need to create an account.
Click on the Apply button on the top right corner of the screen to complete an application and attach required documents. Applicants must submit the following:- Cover letterindicating your interest in the position and how you satisfy the minimum and desirable qualifications;
- Resume;
- Names and contact information (telephone number and email addresses) of three (3) professional references; and
- Copy of unofficial transcripts (official transcripts will be required at the time of hire). Academic record/grade summaries will NOT be accepted. Copy of diplomas will NOT be accepted.) Documents issued from an institution outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services Inc. verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant.
Inquiries: Paul McKimmyEEO Clery Act ADA
The University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment including on the basis of veteran and disability status. For more information visit: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act annual campus crime statistics for the University of Hawaii may be viewed at: or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
In accordance with Article 10 of the unit 08 collective bargaining agreement bargaining unit members receive priority consideration for APT job vacancies. As a result external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.
Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information please refer to the following link:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
