Patient Access Lead
Patient Access Lead
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Job Description
Job Details
Description
Womens Care founded in 1998 is a leading womens healthcare group in the United States dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100 locations and over 400 OB/GYNs and specialists across the country Womens Care provides comprehensive patient care in obstetrics gynecology gynecologic oncology urogynecology gynecologic pathology breast surgery genetic counseling maternal fetal medicine laboratory services and fertility.
The Patient Access Lead is the subject matter expert on the patient access team and consistently provides support and training to other team members.
- Leads and coordinates activities for all patient access staff assigned to the front office appointment scheduling call center or pre-registration some office settings also leads surgical scheduling and authorization/benefit team members.
- Greets patients and visitors in a prompt and courteous manner.
- Confirms all patient demographic and insurance information is accurate during the pre-registration process and/or upon patient arrival.
- Collects and applies all patient co-pays co-insurance and balance amounts due.
- Schedules patient appointments in person by phone and using online scheduling platform; confirms with patient all information is accurate when appointment is scheduled via online platform.
- Schedules patient surgical procedures obtains authorizations and verifies benefit eligibility.
- Responds to non-clinical patient questions and concerns.
- Ensures completion and accuracy for all processes related to check in check out appointment scheduling insurance verification benefits and authorizations.
- Daily monitoring of provider schedules working in conjunction with the Patient Access Supervisor and/or Practice Manager to drive a targeted increase in utilization week to week in alignment with organizational goals.
- Daily monitoring of proper use of provider schedules such as visit types appointment duration use of blocks etc.
- Daily monitoring of patient access phone queues and associated hold times abandonment rates turnaround times and other impactful phone call data.
- Daily review of online scheduling platforms and communication to Patient Access Supervisor and/or Practice Manager regarding errors or inconsistencies such as incorrect or missing appointment times incorrect or missing appointment types etc.
- Assists in training of all patient access team members assigned to check in or check out areas of the front office appointment scheduling call center or pre-registration areas.
- Provides feedback for annual reviews and assists with conducting coaching/training of patient access staff at assigned locations.
- Supports the implementation of action plans and workflows that align with the unit and organization strategic initiatives.
- Ensures all equipment used by the patient access team is in working order; orders & receives supplies; and places help desk tickets as appropriate.
- Represents unit in a professional manner by treating all patients guests and colleagues in a courteous and cooperative manner.
- Acts as positive role model to the team.
- Demonstrates and embodies the Womens Care mission and core values.
- Compliance with all HIPAA rules regulations and guidelines.
- Other duties as assigned.
Qualifications
Qualifications:
- High school diploma or equivalent required.
- Minimum one year of patient access experience in a medical office setting OBGYN a plus.
- General knowledge of medical terminology.
- Experience working with an electronic medical records system eCW a plus.
- Ability to motivate coach and develop others.
- Strong verbal and written communication skills.
- Deadline-driven and detail-oriented.
- Ability to multi-task in a high-volume and dynamic atmosphere.
- Ability to communicate and work efficiently with patients co-workers and providers.
- Must be dependable reliable and punctual.
WHY JOIN WOMENS CARE
We Offer:
- Competitive compensation package
- Health dental and vision benefits
- Paid time offand paid holidays
- 401k plan
- An opportunity to make a difference in patientslives every day!
Womens Care has grown tremendously through the years and expects to accelerate its growth with plans to expand rapidly into new markets across the U.S. With the commitment of our employees we remain true to our mission of Improving the Health of Women Every Day. At Womens Care weCAREabout our patients and we stand by our values.
Compassion & Empathy: Treating patients like valued friends and family
Accountability: Taking responsibility for our actions and behaviors
Respect: Acting respectfully in every interaction
Excellence & Quality: Providing the safest highest quality of care
Employment Type
Full-Time
