Senior Travel Counselor
Senior Travel Counselor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Preferred but not required : Bachelors / College Degree in any field or at the minimum 2nd yr. College level
2 years of Corporate Travel Work experience
Strong working knowledge and understanding of international pricing rules and procedures
Expert at least of 1 GDS
Multi-GDS
Strong verbal and written communication skills.
Good command of MS Office
Above average Customer service skills /corporate clients
Time management and good organizational skills
Customer focused
Proactive and assertive in dealing with clients
Excited and energized on helping others
Collaborative and establishes credibility and rapport quickly
Able to balance conflicting inputs in decision making
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company and we are even more proud that we achieved it together. Whether we are booking government travel advising on international security or establishing relationships with global corporations we work as a family. We support each other. We grow as a team. And to us thats what makes a world of difference.
Learn about our travel counselor opportunities and start your journey.
Frontline client facing role handling all kind of travel arrangement for our clients.
Position Responsibilities
Issue simple tickets
Make seat assignments and request special meals
Make fare quotation and build fare shell
Follow up visa processing for customers
Arrange non-air travel services such as rail/ferry/AEL tickets
Handle hotel bookings (including those are not bookable in GDS)
Hotel car transfer
Urgent e-ticket link for amended reservations
Provides professional travel advices to client
Makes travel arrangement to client related on air/hotel/car/rail/visa etc
This position is responsible for the successful completion of travel arrangements through GDS systems and/or online self-booking system within CWT and client guidelines for clients and meeting the standards of excellent customer service.
Required Experience:
Senior IC
Employment Type
Full Time
