Technical Account Manager
Technical Account Manager
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Job Description
Join AutoStore and Help Shape the Future of Warehouse Automation!
As a Technical Account Manager (TAM) you will oversee the implementation adoption and ongoing support of customers working through AutoStores Partner Network. The role requires a technical background project delivery experience and the ability to build and maintain strong Partner relationships. You will work closely with technical teams to ensure projects and systems are delivered effectively. Practical installation skills will be put to good use in this role.
Task and Responsibilities:
Drive Partner Success manage support requests regular interactions with partner technical teams. With proactive monitoring of performance to ensure optimal system use and low incident rates.
Deliver Expert Support by providing on-site assistance to partners and end-customer visits offering hands-on guidance across all AutoStore modules.
Build Solid Relationships establish connections with internal and external stakeholders collaborate with Sales R&D and Support to ensure alignment and continuous improvement.
Enable Learning and Growth create and share knowledge resources contribute to partner training and make technical insights accessible across the organization.
Think Critically Act Proactively. Analyze complex issues apply business understanding of AutoStores technology and continuously seek new knowledge to stay ahead.
You are a great fit for this role if you bring:
Experience of practical Software/Networking/Mechanical/Electrical installations and configuration.
Experience in Automation within Industrial environments and understanding of core AutoStores Technology and Products
Ability to travel to AutoStores or Partner/Customers locations (EMEA).
A Customer-Centric mindset with a Proactive Preventative approach and a focus on Continuous Improvement.
You are fluent in both German and English languages.
We offer:
A Collaborative & Inclusive Culture where we celebrate and value everyones contributions encouraging diverse perspectives in decision-making.
A Creative and Safe Workplace by joining a company experiencing rapid growth with the stability of being Norways first unicorn listed on the Oslo Stock Exchange.
International and Supportive Environment within a Norwegian multinational that values collaboration and innovation with an structured onboarding plan and career opportunities within the company
Location for this role is in our offices in Graz Austria.
Application deadline: September 5th.Please note that we review applications continuously if this opportunity excites you we encourage you to apply as early as possible! All inquiries are treated confidentially
AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.
Required Experience:
Manager
Employment Type
Full-Time
