Operations Manager (Japanese Native Speaker)
Operations Manager (Japanese Native Speaker)
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Our client specializes in selling membership cards for hotels under the Accor Group offering exclusive benefits and privileges to enhance customer loyalty.
Job Description:
- Driving the strategic development of Contact Center operations with a focus on innovation.
- Collaborating with a diverse team across APAC Paris and the global community.
- Engaging in ongoing training and professional growth opportunities.
- Reporting to the Director of External Contact Center Operations based in Paris.
- Overseeing Customer Care and Reservation activities for Japanese-speaking markets.
- Monitoring and managing daily performance to meet service level and quality standards.
- Analyzing performance metrics and SLAs to identify areas for improvement.
- Ensuring services meet Accors quality standards through regular audits and assessments.
- Conducting quality calibrations with BPO partners to maintain consistent service levels.
- Providing training guidance and support to maintain a consistent customer experience.
Qualifications:
- Able to relocate (Work in Thailand 50% Japan 50%).
- Good command of English.
- Native Japanese speaker.
- Experience in team management.
- Experience in customer service call centres or contact agent roles.
Benefits:
- Yearly bonus.
- Visa and work permit.
- Group insurance.
- Annual leave: 12 days.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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