Customer Support Technician
Customer Support Technician
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Job Description
At Infobip we dream big. We value creativity persistence and innovation passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006 we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75 offices on six continents Infobips platform is used by almost 80% of the population making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Customer Support Technician works under the supervision of a mentor and senior team members to provide customer technical assistance and post-sales support. This role is primarily focused on learning by contributing to primary low revenue tier Customers and from time to time working with more impactful Customers from other segments under the supervision. Customer Support Technician communicates inside the department (peers mentor line manager) to successfully support the Customers with frequent communication towards other functions (Sales Customer Growth Customer Success or providers/MNOs) and through periodical (not often) inclusion into various projects outside of the department. They are learning to become empathetic technically skilled problem solvers with a curiosity for digging to the root of problems and offering solutions.
Provide Technical Customer Support
- Act as a technical resource by providing technical assistance and post-sales support to customers (mainly around CPaaS portfolio of products)
- Serve on the front lines by troubleshooting technical problems and resolving any kind of technical issues with desired quality and customer satisfaction standard
Ensure high-level of customer satisfaction
- Respond to customer queries in a timely and accurate way in line with service level agreements
- Identify customer needs and help customers use specific features and functionalities on Infobip Platform and Product portfolio
Contribute to internal improvement initiatives
- Create and update support related technical documentation customer details and know-how and share with all the teams and technical community
Focus on Continuous Development
- Gain knowledge and develop your skills through day-to-day assignments and assisting more senior team members
- Be fully versed on Infobip products platform and integrations
When you become a part of Infobip you can expect:
Awesome clients We serve and partner with the majority of the leading mobile operators OTTs brands banks social networks aggregators and many more. Seriously our clients are really cool. Work with the worlds leading companies and impact how they communicate with their users!
Opportunity knocks. Often. Being a part of a growing company in a growing industry we challenge you not to grow! Whether its horizontal vertical or angular we want to support the path that you want to carve.
Learn as you grow Starting with a fantastic onboarding program to internal education education resources e-learning to external educations we invest heavily in employee learning and development.
Connect globally Work with people from all over the world. We put the global in globalization.
Pay & Perks Competitive salary a team taking care of all the equipment you need team building and other organized activities ...
Talk about a balanced lifestyle!
Infobip employees are people with diverse backgrounds characteristics and experiences that share the same passion and talent that helps us achieve our mission. Thats why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Required Experience:
IC
Employment Type
Full-Time
