Senior Product Analyst- Customer Solutions (all genders)
Senior Product Analyst- Customer Solutions (all genders)
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Job Description
THE ROLE & THE TEAM
Positioned at the bustling intersection of e-commerce and fintech Zalando Payments enables Zalandos 50M active customers to pay for what they want with security and convenience.
Its an exciting time to be here and join a product-first company. Thats why were looking for a top-notch product analyst to drive product strategy through quantitative acumen specifically in the areas of pre-order payment checkout and post-order deferred checkout for our BNPL product including dunning for late payments. Do you think like a product manager but solve problems like an analyst Do you ask why before diving into the data Are you fundamentally curious about the customer experience of paying for things online and how to improve it Lets talk.
WHAT WED LOVE YOU TO DO (AND LOVE DOING)
- Youll guide analytical or research projects initiatives providing senior guidance
- You are a trusted go-to person for your area of expertise (team/product expertise e.g. customer analytics market research)
- Youll support developing new analytical or research-related skills and capabilities
- Youll keep an eye on industry and academic trends to improve analysis or research quality in your team and support the professional development of technical skills
- You will represent Zalando Payments in performance reviews with external service providers
WED LOVE TO MEET YOU IF...
- You apply logical and easy-to-understand frameworks to deal with complex issues
- You effectively communicate in all forms translating analytical matters that are understood by others
- You are fluent in the vast majority of analytical techniques research methods and/or tools (Python SQL Tableau) relevant in your domain and know when to apply them appropriately to your use cases
- You solve complex problem statements via concise decision proposals and recommendations to drive effectiveness/efficiency
OUR OFFER
Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando 30% off Lounge by Zalando discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services including counseling and support
Health and wellbeing options (including Wellhub formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
Required Experience:
Senior IC
Employment Type
Full-Time
