Senior Customer Success Manager (fmd)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Your mission
We are seeking a proactiveSenior Customer Success Manager to drive customer success and growth with our cutting-edge SaaS this role youll take full ownership of key accounts empower customers to become true product champions and collaborate closely with our Sales team on expansion opportunities.
As part of deskbird a fast-growing workplace tech company backed by a$23M Series B and trusted by leading global brands youll join a passionate high-performing team on an exciting growth journey with exceptional opportunities for career advancement and professional development.
As part of deskbird a fast-growing workplace tech company backed by a$23M Series B and trusted by leading global brands youll join a passionate high-performing team on an exciting growth journey with exceptional opportunities for career advancement and professional development.
In this role you will
- Develop and nurture strong relationships with customers and internal teams fostering trust and long-term collaboration.
- Ensure customer success by helping them fully leverage the potential of deskbirds solutions.
- Lead and manage customer projects from planning through execution to ongoing support.
- Organise and facilitate customer meetings project kickoffs and training sessions.
- Identify and close growth and upsell opportunities within existing accounts.
- Serve as the key point of communication between internal departments and customers contributing to product improvement.
- Customise and optimise customer systems to fit their specific needs.
What you need to be successful
- At least 2 years of experience in a B2B Customer Success role ideally within the SaaS industry.
- Proven track record of building trusted relationships with B2B clients and delivering measurable business value.
- Customer-first mindset recognised for empathy proactivity and a strong service orientation.
- Analytical and solution-driven with the ability to address challenges through practical positive outcomes.
- Excellent communication and interpersonal skills enabling effective collaboration with internal teams and senior stakeholders.
- Native-level proficiency in German and fluency in English.
Whats in it for you
- Grow fast: Join Europes leading workplace management software company and accelerate your career development.
- Annual company summit:Meet the whole team at our yearly summit in inspiring locations across Europe (check out the video from our last summit).
- Team Bursts: Unlimited opportunities to collaborate with your team in person.
- Home office support:Financial contribution to set up a comfortable productive home office.
- Learning & development:Annual budget for coaching certifications and conferences.
- Hub visit:Yearly sponsored trip to one of our hubs.
- Generous annual leave:Plenty of time off to recharge.
- Joy budget:Annual budget to spend on activities that spark joy connection and shared energy.
About us
At deskbird we empower companies worldwide to navigate the complexities of hybrid work. Our people-centric software enables employees to easily coordinate office schedules book desks and collaborate more effectively. For admins we provide powerful insights and analytics to optimise office operations. As one of the fastest-growing SaaS startups we are a team of diverse talent from 22 nationalities with vibrant hubs in Berlin Munich Barcelona Paris Pfäffikon Bucharest Belgrade Sofia and Skopje.
If our mission and this role resonate with you we encourage you to apply even if you dont meet every single requirement. At deskbird we value the unique perspectives and contributions that each individual brings. We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more your passion and enthusiasm are what truly matter. Take that step - lets uncover your potential and shape the future together.
We are an equal-opportunity employer and celebrate diversity recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race ethnicity religion colour place of birth sex gender identity or expression sexual orientation age marital status military service status or disability status.
If our mission and this role resonate with you we encourage you to apply even if you dont meet every single requirement. At deskbird we value the unique perspectives and contributions that each individual brings. We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more your passion and enthusiasm are what truly matter. Take that step - lets uncover your potential and shape the future together.
We are an equal-opportunity employer and celebrate diversity recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race ethnicity religion colour place of birth sex gender identity or expression sexual orientation age marital status military service status or disability status.
Required Experience:
Manager
Key Skills
About Company
At deskbird, we empower companies worldwide to navigate the complexities of hybrid work. Our people-centric software enables employees to easily coordinate office schedules, book desks, and collaborate more effectively. For admins, we provide powerful insights and analytics to optimis ... View more
