Associate, Supplier Support
Associate, Supplier Support
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Job Description
The Planning & Flex team sets out to be the bridge across GPS to achieve a best in class global support function for day to day operations while optimizing for cost. Our mission in Plan & Flex is to enable GPS and our Stakeholders to do what they do best - reduce the need for action enable a great DIY experience provide effective and efficient support and proactively guide our partners to exceed customer expectations.
As a Flex associate you will play a crucial role in establishing a center of excellence for inbound/outbound management connect the dots between workflow opportunities and safeguard our partner and customer experiences for cost efficient perfect operations at scale. The role requires a dynamic individual who is ready to adapt learn and contribute to the success of Wayfairs global operations.
Your primary responsibility will be to ensure seamless operational support during peak times special projects and high-volume events (HVEs) while maintaining a high standard of customer and supplier service. You will act as a bridge across GPS (Global Partner Support) to optimize workflows and reduce backlogs all while contributing to Wayfairs mission of delivering exceptional customer experiences.
What youll do:
Provide operational support across departments and workflows including pre-order order-to-delivery and post-delivery processes. You will be trained on multiple processes and will flex between them based on business needs time-zone coverage and language requirements
Act as the first point of contact for suppliers and customers ensuring inquiries are handled promptly and professionally
Proactively identify inefficiencies in internal processes and improvements to enhance operational efficiency effectiveness and supplier experience
Maintain a high level of readiness by participating in regular refresher training workshops and shadowing sessions. You will also review workflow updates share learnings with the global flex team and ensure compliance with evolving SOPs and policies
Work closely with various stakeholders including internal teams suppliers and customers to ensure smooth operations
Monitor your own performance through regular QC (Quality Control) and SSAT (Supplier Satisfaction) reviews. Address gaps in execution by reviewing SOPs requesting additional training and working with your line manager
Be prepared to take on additional tasks as needed such as supporting high-volume events backlog resolution and language-specific support
Skills & Experience
Ability to quickly adapt to changing priorities workflows and business needs on a day-to-day or hour-to-hour basis
Excellent interpersonal and communication skills with the ability to effectively interact with suppliers customers and colleagues across different geographies. Proficiency in English is required and additional language skills (e.g. Mandarin German) are a plus
Capable of managing multiple tasks efficiently while maintaining attention to detail. You should be able to prioritize tasks effectively and work autonomously when needed
A collaborative mindset with the ability to seamlessly integrate into various teams and work well in a fast-paced dynamic environment
A self-starter who takes initiative in their workload seeks out opportunities for improvement and is committed to delivering high-quality results
Dependable and punctual with a strong commitment to meeting deadlines and adhering to scheduled shifts or assignments
Strong problem-solving skills with the ability to analyze data identify root causes and implement effective solutions. Experience with Excel and G Suite is preferred
Prior experience in operational environments particularly in roles that involve working with external partners (e.g. suppliers vendors carriers) is highly desirable
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risk-takers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and well-positioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Required Experience:
IC
Employment Type
Full Time
