Customer Service Coordinator - English Speaking
Customer Service Coordinator - English Speaking
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description
More than just a recruitment company. At PRTR we have been a part of our customers success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15000 outsourced staff we will continue to carry out our mission to develop a better career a better life and a better society and thrive to become the No.1 people solutions organization in Southeast Asia.
Key Responsibilities
- Monitoring advanced bookings and assigning them to drivers effectively.
- Communicating with passengers to manage expectations if no driver is available.
- Ensuring optimal service delivery for both passengers and drivers in advanced booking scenarios.
- Resolving customer issues effectively in a fast-paced environment.
- Managing stressful situations with composure and professionalism.
- Delivering accurate and high-quality customer service consistently.
Requirements
- Bachelors degree in any field.
- Proficiency in English (both written and spoken).
- Being customer-focused and skilled at adapting and responding effectively to various personalities and communication styles.
- Being flexible to work on a rotating shift schedule and adapting to shift rotations as required.
- Proven ability to multitask prioritize and manage time efficiently in a fast-paced environment.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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