Multi Property Night Manager
Multi Property Night Manager
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Job Description
COMPANY
Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton endless possibilities with the #1 leader in hospitality worldwide Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.
We are excited to announce an opportunity for a Multi Property Night Managerto join our dedicated team at The Westin and Four Points by Sheraton Brisbane
Bewhere you can do your best workbeginyour purposebelongto an amazing globalteam andbecomethe best version of you.
Role Overview:
As theMulti Property Night Manager you will be a key leader within the Front Office Team overseeing the night operations across The Westin and Four Points by Sheraton. Working closely with the Multi property Rooms Division Manager this role ensures the seamless delivery of exceptional guest experiences through innovation engagement and leadership. The night manager facilitates smooth arrivals and departures handles guest complaints and upholds Marriott Bonvoy standards to foster guest satisfaction and the absence of senior leadership the Multi Property Night Manager acts responsible ensuring guest safety and compliance with emergency procedures.
Key Responsibilities:
- Manage and oversee all aspects of night operations across the Front Office and broader hotel
- Represent property management overnight addressing guest and operational concerns with professionalism and empathy
- Personally handle critical overnight tasks including late-night arrivals early departures and daily audit reconciliation
- Monitor staff performance ensure compliance with policies and uphold service delivery aligned with brand standards
- Proactively resolve guest complaints ensuring lasting and positive resolutions
- Develop strategies to drive performance motivate the team and meet KPI targets
- Oversee inventory departmental supplies and safety protocols to ensure a secure efficient environment
- Monitor chargebacks rebates and discrepancies to minimize financial loss and enforce cash-handling procedures
- Analyze financial data and operational trends to identify areas for improvement
- Work collaboratively with leadership to implement corrective action plans that support profitability and service excellence
About You:
- Have at least 2 years of experience in a hotel environment (Marriott experience an advantage)
- A valid Australian Drivers License
- You will anticipate guests service needs
- You will maintain customer loyalty and develop a strong following
- Strong problem-solving skills and ability to think on your feet
- Excellent customer service experience
- Opera Property Management experience is highly desirable
- Hands on leadership approach with a focus on developing our associates
- Ensure prompt resolution of any guest complaints reporting any issues and recommending solutions
- Passion for the Hospitality Industry
- Learn think and grow and continue to evolve in your role
- Maintain a calm demeanor in a fast-paced high-intensity environment
- RMLV certificate is highly desirable
Benefits
- The best hotel training opportunities produced independently bythe Westin Brisbane and internationally recognized training programs by Marriott International
- Discounts on hotel rooms including all properties within the Marriott International group for you and your family & friends
- Discretionary Bonus Plan
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- Great places to work certified
Join us at The Westin and Four Points by Sheraton and be part of our dedication to excellence in service and operational efficiency
We are an Equal Opportunity employer and recognize that true diversity includes gender age race disability status sexual orientation religion neurodiversity education levels and many more aspects of your identity. Marriott is committed to providing a recruitment process that is fair equitable and accessible for all. If you have disability illness or injury we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process please email us at
At Westin we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality we need passionate and engaged associates to bring the brands unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work begin your purpose belong to an amazing globalteam and become the best version of you.
Required Experience:
Manager
Employment Type
Full-Time
