Service Now Lead Developer

A Career at HARMAN

As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.

Job Responsibilities

The Job Roles and responsibilities include the following (but not limited to): -

• Develop Configure & Customize: Develop and customize the ServiceNow platform to meet complex business requirements.
• Collaborate with Teams: Engage with cross-functional teams to gather and prioritize advanced business needs.
• Write & Review Code: Write clean maintainable code conduct code reviews and ensure compliance with best practices.
• Debug & Test: Troubleshoot technical problems and lead the development of test cases for platform stability.
• Document & Stay Updated: Document code application functionalities and stay informed about new ServiceNow technologies.
• Custom Application Development: Lead the design and development of custom applications using ServiceNow Studio and JavaScript.
• Integration: Implement advanced integrations with external systems using REST/SOAP APIs and support seamless data exchange.
• Platform Configuration: Customize core modules like Incident Problem Change Asset Management and Service Catalog.
• Troubleshooting & Support: Lead troubleshooting efforts for complex technical issues and ensure platform stability in production environments.
• Best Practices & Upgrades: Stay updated on ServiceNow releases ensuring that customizations adhere to best practices and are compatible with platform upgrades.

• Contributing to the Service Line Organization:
  • Share best practices and successful strategies with the Service Line Organization to enhance their respective practice across the Service Line Organization and Verticals.
  • Participate in the development of training materials and guidelines based on best practices for their respective and related practices.

Requirements & Behavioral Attributes:

Professional Experience:

• 8-12 years of relevant experience in ServiceNow development and configuration.
• Strong understanding of ITSM processes and experience in Incident Problem and Change Management.

Skills and Competencies:

• Strong analytical skills for complex issue resolution and in-depth troubleshooting.
• Excellent communication skills with the ability to interact effectively with stakeholders and cross-functional teams.
• Experience in managing medium to large projects ensuring timely delivery under tight deadlines.
• High attention to detail and the ability to mentor junior developers.
• Ability to work under pressure with a strong focus on customer satisfaction and service delivery.

Work Environment

• The candidate should demonstrate flexibility in accommodating work hours according to client time-zone requirements.
• This position operates within standard 9-to-5 working hours adjusted to the clients time zone. However these hours are subject to modification based on evolving project needs.
• The responsibilities of this role are expected to adhere to the guidelines outlined in the Harmans Flexible Work Policy.

Educational Background and Certifications:

Minimum education:

• Graduate in Engineering or Science.
• Service Now Administrator Certified

Preferred:

• Service Now Implementation Specialist
• ITIL Foundation Certified

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.