Sales and Retentions Claims Handler

Job title: Sales and Retentions Claims Handler

Department: Third Party

Location: Peterborough

Hours: 37.5 hours per week

Salary: From 26074 plus bonus

Were looking for a Sales and Retentions Claims Handler to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britains fastest-growing private companies.
**Great career development opportunities grow with us.

About the role

The Accident Management Sales Advisor is responsible for handling inbound and outbound calls with customers who have been involved in a motor vehicle accident.

The advisors goal is to provide support and convert leads into qualified services such as vehicle replacement repair management or insurance claims handling.

The role requires strong communication skills empathy and a persuasive sales approach to offer appropriate accident management solutions.

Key responsibilities

• Handle inbound and outbound calls from drivers involved in accidents
• Assess customer needs and qualify them for accident management services.
• Promote and sell relevant services such as:
  - Courtesy/hire vehicle replacement
  - Vehicle repair management
• Accurately record all customer information and case details in the CRM system.
• Liaise with repair garages insurers and legal teams where necessary.
• Maintain high conversion rates while ensuring compliance with FCA or other industry regulations.
• Follow up on leads provided by insurers brokers or direct marketing.
• Deliver excellent customer service during stressful and emotional situations for the caller.
• Achieve individual and team sales targets (KPIs).

Skills and experience

Essential:

• Proven experience in a sales or telesales environment.
• Excellent communication and negotiation skills.
• Resilient and target-driven.
• Ability to handle objections and convert leads into confirmed bookings/services.
• Attention to detail with accurate data entry.
• Empathetic and professional phone manner.

Desirable:

• Experience in accident management insurance or claims handling.
• Knowledge of FCA regulations.
• Familiarity with CRM or contact centre systems.

Performance Metrics

• Conversion rate (qualified leads to sales).
• Average call handling time (AHT).
• Customer satisfaction (CSAT).
• Accuracy of case handling and documentation.
• Compliance and script adherence.
• Quality

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group looking after team members is a major priority. Whether youre at our smart Halifax or Peterborough offices one of our AAR sites or working from home well make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first to impressive rewards for our employee of the month and little perks like free fruit and cereal well go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UKs 100 fastest-growing private companies we employ more than 700 team members nationwide.

We work with some of the UKs largest fleets and insurance companies supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process repairing vehicles at our own Activate Accident Repair body shops and through a UK-wide network of independent repair partners.

Want to know what its like to work with us Take a look at our purpose and values. They define who we are and how we work with team members customers and suppliers:

Purpose: Make someones bad day better

Values:

• Make it happen Be accountable. Take the initiative work fast and do a great job.
• Strive for better Be bold. Challenge the norm make small improvements often.
• Win together Be a team-player. Win together learn together respect each other.