Temporary Onsite IT Support Representative I
Temporary Onsite IT Support Representative I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group Inc. EMCOR is the worlds leading provider of mechanical and electrical construction and facilities services including planning consulting and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair upgrading existing mechanical electrical and controls systems to provide the most efficient economic solutions to meet customer expectations.
Job Title: IT Support Representative I
Principal Duties and Responsibilities
- Troubleshoot Help Desk issues via phone walk-up email or through our ticketing system.
- Assist in departmental operational duties including but not limited to support calls laptop deployments equipment setups and rapid response to pressing issues.
- Install proprietary and commercial PC application packages and configure target PC systems.
- Install computer hardware components (disk drives RAM interface hardware monitors printers and other computer related hardware) in accordance with standards and specifications.
- Contribute ideas for and suggestions in developing processes involving system deployment.
- Support monitor test and troubleshoot hardware and software issues.
- Stay current with system information changes and updates.
- Develop document and maintain information for in-house computer related hardware and equipment including configuration settings IT-Help Desk requests and resolutions etc.
- Maintain a high-level process for troubleshooting hardware and software issues and developing strategies to mitigate widespread issues across the organization.
- Provide occasional off hours or offsite support if necessary.
Job Specifications (incl. Education requirements minimal experience computer skills required etc.)
- Two (2) years of Help Desk experience through experience.
- Experience with Tanium Snow and/or SCCM preferred.
- CompTIA A Certification preferred but not required.
- Technical proficiency in current personal computer technology (PCs Multifunction printers hard drives Ethernet Bluetooth etc.)
- Familiarity with Ethernet and network Communications equipment and ability to troubleshoot TCP/IP DHCP and DNS issues.
- Hands on experience with Windows 11.
- Knowledge of Microsoft Server Active Directory and Office365.
- Be comfortable working within a ticketing system.
- Be able to quickly adapt to a rapidly changing environment.
- Strong customer service and communications skills required.
As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Compensation Range: $23 - $30 per hour
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
#Mesa
#LI-mesa
#LI-hvacjobs
#LI-Onsite
#LI-ITJobs
Required Experience:
Unclear Seniority
Employment Type
Full-Time
