Infra Engr, OneCare Support
Infra Engr, OneCare Support
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Job Description
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities providing consulting digital services technology solutions and more. We believe in harnessing the power of technology to achieve extraordinary things creating lasting value and impact for our communities partners and people. Our diverse workforce of 13000 has delivered large-scale mission-critical and multi-platform projects for governments and enterprises in Singapore and the APAC region.
Were searching for aNetwork & Security Engineer to be part of our diverse team of talent here at NCS!
Overview
As a Network & Security Engineer 1.5 you will be responsible for the initial support and maintenance of OneCares client. This role provides 24x7 standby onsite and remote troubleshooting support onsite HW replacement security patches and firmware or software upgrade of Network and Security devices while ensuring SLA contractual obligation is meet.
What will you do
Network and Security Maintenance
- Perform routine network maintenance and system upgrades including service packs patches and hot fixes.
- Hardware replacement which requires prepping up the replacement device with same firmware/software and patches with faulty device. This also requires basic to intermediate configuration.
Troubleshooting and Support
- Identify and resolve network and security issues promptly.
- Provide technical support to end-users and escalate issues to higher-level engineers when necessary.
- Document network problems and resolutions for future reference
Security Management
- Adherence to all clients Security and Cyber hygiene policies.
Respond to security audits and vulnerability assessments.
Incident Response
- Part of the 24x7 rotational standby to support all clients 24x7 ensuring meeting SLA.
- Respond to network and security incidents.
- Participate in incident response drills and post-incident reviews.
- Follow all processes including timely escalation to senior engineers.
Documentation and Reporting
- Conduct and maintain accurate and up to date Preventive Maintenance report where contractually obligated.
- Daily regular accurate update of incident tickets.
- Collaborate with other engineers to ensure comprehensive documentation of network and security procedures/SOP.
The ideal candidate should possess:
- Diploma /Degree in Computer Science / Computer Engineering / Information Technology related field or IT equivalent
- Min 3 years of Network and security experience and exposure
- Good knowledge network and firewalls
- Self-motivated with a positive can-do attitude creative with excellent presentation communication negotiation and interpersonal skills including strong persuasive techniques.
- Ability to develop and maintain respectful and trusting relationship
- Good customer management experience
- Proficient in written and spoken English
- Able to travel as required
We are driven by ourAEIOU beliefs - Adventure Excellence Integrity Ownership and Unity -and we seek individuals who embody these values in both their professional and personal lives. We arecommitted to our Impact: Valuing our clients Growing our people and Creating our future.
Together wemake the extraordinary happen.
Learn more about us at and visit our LinkedIn career site.
Employment Type
Full-Time
