Policy Services Officer - Major Alteration (1 year contract)
Policy Services Officer - Major Alteration (1 year contract)
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Job Description
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.
In this role you will be working on processing Policy Services requests from customers on a day-to-day basis. You will also work on projects relating to the area of work as well as driving feedback loop to identify process gaps and implementing improvements. You will report to a Team Manager within Policy Services team and ensure a timely and seamless experience provided to our Financial Consultants and customers.Policy Services consists of:-
Client level changes - change in personal particulars and contact details update FATCA/CRS returned mails
Policy level changes - change in policy coverage premium payment mode and method plan type free look cancellation cancellation of policy fund switch premium redirection top-up reinstatement add or delete rider policy assignment policy review bankruptcy update HPS exemption
Beneficiary changes - Nomination of beneficiary and Trust
Pay-out Annuity/ Maturity/ Surrender/ Withdrawal/ Cashback pay-out Survivorship check and CPFIS Profit & Loss
Statements Management - Fund statements Anniversary statements bonus statements Post Sales Quotations Cashback and Loans
Enquiries & appeals status of application appeals relating to policy services applications
Manage day to day execution of customers change requests or escalations
Administer customer requests relating to Major Policy Alteration and Policy Reinstatement function in accordance to guidelines service standards and quality.
Assess escalations and make independent decision in complaints resolution.
Provide timely support and services to Financial Consultants and customers.
Approve payments within authority limit.
Other tasks assigned by Team lead.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
