Associate / Senior Associate, Merchant Solution
Associate / Senior Associate, Merchant Solution
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
What youll be doing:
- Be an expert in the suite of merchant solutions Shopline offers and be able to identify which solutions solve the merchants needs
- Build and maintain the local merchant solutions ecosystem in Singapore. Identify assess and commercialise new partnership opportunities for growth
- Maintaining relationships with existing partners to drive solutions revenue targets or set KPIs with our partners.
- Monitor the execution of merchant solutions to ensure solution partners are meeting all performance related metrics (e.g. customer satisfaction service level handling time).
- Own the overall relationship with an assigned group of merchants which includes ensuring smooth project management and delivery increasing adoption pursuing cross & up-sell opportunities ensuring retention and overall customer satisfaction through managed solutions
- Plan implement manage monitor and update multiple merchants projects.
- Collaborate with web design marketing developer partner and internal stakeholders for website design marketing site optimisations and store management projects.
- Assist with the day-to-day coordination of merchants website activities i.e. product uploads reporting organising stock transfers stock alerts etc.
- Support ad-hoc projects and initiatives per business needs
Who we are looking for:
- 2-3 years of working experience / mid-career transition candidates are also encouraged to apply.
- Feel comfortable with account and project management
- Well-spoken organised analytical meticulous and driven
- Strong project management skills ability to identify critical paths engage motivate key stakeholders teams and hold everyone accountable for commitment
- Process oriented mindset very organised and strong attention to detail
- Comfortable working in a fast-paced multi-tasked high-energy working environment
- Ecommerce Social Commerce Digital Marketing and/or Retail experience strongly preferred
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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