Helpdesk Support Specialist

Company Overview

Join us for an enriching journey with Outset a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team obsessed with progress in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis streamlining complexity and cost because patients deserve better now not some day.

At Outset were revolutionizing an industry and changing lives. Were impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings from the hospital to the clinic to the home the Tablo Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. Were giving providers time back to focus on patient care. And were giving patients the power to take control of their life and get back to enjoying the things they love.

Position Overview

The Helpdesk Support Specialist Mexico will manage all IT Support requirements at Outsets manufacturing facility providing technical support for a wide range of technology areas including computers applications networks audio visual telephones and mobile devices. The incumbent will play a hands-on role in resolving day-to-day issues reported through the IT Service Desk and supporting the information technology needs for manufacturing operations. The Helpdesk Support Specialist will also partner with Outsets System and Network Administrators to provide hands-on support of backend IT infrastructure.

Essential Job Functions and Responsibilities

• Provide Tier I-II support for all Windows Mac and mobile platforms; troubleshoot PC hardware and software problems identifying root cause and recommending appropriate solutions.
• Diagnose and resolve issues related to network systems such as LAN Wi-Fi and VPN
• Support secure operations by maintaining anti-virus and endpoint security applications and remediating vulnerabilities and incidents; ensure compliance with all information security policies and procedures.
• Manage incidents and fulfill requests within agreed upon service level agreements (SLAs)
• Establish productive working relationships and maintain effective communication with the user community.
• Exercise good judgement in determining appropriate escalations for broad technology issues.
• Coordinate imaging patching and rollout of applications to workstations and servers
• Configure and deploy end user hardware per organizational standards.
• Support Active Directory administration.
• Support and maintain telephony systems conference rooms and audio-visual equipment.
• Collaborate with IT Leadership System Analysts System Administrators vendors and business teams to assess needs and recommend technology solutions.
• Assist with planning coordination and execution of information technology projects.

Required Qualifications

• 3 years experience in technical support role; experience working in manufacturing environment preferred.
• Outstanding knowledge of computer software hardware networking (Juniper MIST and Palo Alto Networks) computer security and technology risk; experience supporting both Windows and Mac OS
• Experience with enterprise level ticketing systems (e.g. Fresh Service ServiceNow Remedy etc.)
• Excellent verbal and written communication skills (English & Spanish)

Desired Qualifications

• Technical knowledge and experience with Azure AD Microsoft 365 Microsoft Intune and Auto Pilot
• Experience in ITIL-based service delivery is a plus.
• Understanding of enterprise communication solutions such as Zoom and Polycom
• Experience in troubleshooting Zebra printers
• Technology Certifications are a plus.
• Collaborative and a service-oriented mindset
• Strong analytical and problem-solving skills with good judgment
• Mobility to access install and service computer systems and other technology-related equipment throughout company work sites is required; ability to lift 25 lbs. on a regular basis.

Company Culture

At Outset we believe every person matters. Every Outsetter every patient every caregiver. Because we are here to create a revolution and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills and we find joy in working together for a common goal. At Outset we believe that curiosity ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers.

We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU our future Outsetter. At Outset weve designed a professional world that our employees are honored and impassioned to belong to one that offers challenge the ability to collaborate with great people and opportunities to build skill and expertise in a fulfilling career.

An opportunity at Outset Medical wont just be about finding a job. Our culture revolves around the principles of moving farther faster together so working here feels like a masterclass in peak performance for individuals and teams.

Privacy is important to us. Please review ourApplicant Privacy Notice.

Important Notice

We have been made aware of fraudulent activities where individuals are impersonating our company and offering fake job opportunities. Please note Outset Medical will never request payment or gift cards during the hiring process nor will we ask you to purchase your own equipment. Anyone reaching out to you with an email address ending in @ is not a legitimate Outset representative. For legitimate opportunities always apply directly through our official careers page. If you are unsure about the authenticity of a communication contact us immediately at .

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race color national origin religion gender gender identity sexual orientation disability genetic information pregnancy age or any other protected status set forth in federal state or local laws. This policy applies to all employment practices within our organization.