Senior Business Analyst, Customer & Policy Services, Projects & Operation Excellence
Senior Business Analyst, Customer & Policy Services, Projects & Operation Excellence
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.
This role will focus on enablement and maintenance of digital platforms of policy servicing which including but not limited to:- Digitization projects focused on enhancing end-to-end journey on digital platforms
- Utilizing data analytics to improve platform usage and optimize straight-through processing
- Providing support for production issues and handling suer inquiries related to the digital platforms
- Completing all assigned work tasks which assigned by solutions manager / assistant solutions manager in order to support the project implementation and delivery by following the prescribed standard and timeline.
Job Responsibilities:
- Carry out business impact assessment assist solutions manager & business users to define system testing scenarios prepare test cases and expected outputs
- Gather business requirements perform analysis to evaluate the information gathered and help business users define application workflow / system enhancement areas to address end users business needs as well as being customer focused perform cost-benefit analysis for proposed system enhancement
- Execute user acceptance test document test results and communicate the results to both IT and business users for rectification / verification
- Responsible for project documentations which are clearly defined and in sufficient detail for system implementation
- Ensure all change requests from end users / IT are managed and approved in accordance with project methodology
Job Requirements:
- Degree holder in any discipline
- At least 2 years relevant working experience in Business Analysis (exposure in insurance / financial industry is definitely as assets)
- Good command in verbal and written English and Chinese (Cantonese is a must). Mandarin is a plus.
- Knowledge of life insurance products and operations (preferrable)
- Knowledge of project management skills and tools
- Proficiency in Microsoft Office (including Excel PowerPoint Word)
- Experience in data analysis tools is a plus
- UI/UX and quality assurance experience is an advantage
- Good negotiation communication and interpersonal skills
- Good analytical problem solving and presentation skills with positive and proactive mindset
- Ability to understand customer needs and translate internal facing and technical information to customer-friendly language
- Strong sense of ownership proactive able to complete tasks with minimal supervision while being a good team player
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Required Experience:
Senior IC
Employment Type
Full-Time
