Client Service Datafeed, Specialist
Client Service Datafeed, Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the Role:
Grade Level (for internal use):
09The Team:
The Client Service Datafeed Team helps clients access and use datasets after purchase through different machine-delivery platforms. We offer support for integration access troubleshooting outage management migrations reviewing usage and work on client retention efforts. Our team develops custom scripts and collaborates with sales to encourage product adoption. Dedicated to delivering prompt technical and future-oriented service we are guided by our core values of excellence growth collaboration and integrity.
Responsibilities and Impact: The Client Service Datafeed - Specialist role partners closely with clients as well as internal stakeholders from Commercial Product Management and Technology based across the globe. Provides the best possible frontline service experience in support of clients and prospects. The Specialist acts as an escalation point for queries that cannot be solved by the Analyst within a certain timeframe which helps to identify and escalate problems affecting several clients. Aims to continuously provide efficiency on case handling and timely delivery of feedback as this would add value to how we support our clients.
Assist the Client Service Datafeed Manager in guiding the team to prioritize their workflow focus and optimize their efforts and ensure expectations are met / exceeded and that the team is operating in an efficient and effective manner.
Showcase best practice for SPGCI Datasets post-sales support model partner with colleagues from Commercial Product and Technology teams.
Collaborates with other levels of management and other regional teams to create and maintain efficient work processes.
Work with the team to reduce the volume and time of outstanding service requests.
Assist the team in providing a memorable and positive customer experience. This may include taking calls and responding to queries during peak periods.
Proactive monitoring of SPGCI Datasets usage through different delivery channels usage using internal tools.
Develop basic API integration scripts and/or guides for common programming languages and tools.
Support the design of APIs web portals and self-service tools.
Proactively manage customer issues and act as the first level escalation for your team.
What Were Looking for:
Required Skills:-
Bachelors degree in Computer Science Information Technology Computer Engineering or equivalent
Relevant experience in application support.
Excellent customer support skill written and oral ability to manage complex conformance circumstances.
Technology related analytical skills and troubleshooting expertise (Root Cause Analysis Troubleshooting and Diagnostics)
Knowledge and/or experience with RESTful APIs (HTTP methods OData).
Preferred Skills:-
Understanding of Commodity markets.
Strong proficiency in Python with the ability to write clean codes and troubleshoot client codes.
Knowledge of Database (SQL) Cloud Delivery Channels (Data Lake Databricks Snowflake AWS).
Familiar with AI Large Language Models (LLMs) with hands-on exposure to developing basic AI agents and working with structured datasets suitable for AI applications.
Work Schedule: Ability to work in rotational shifts (APAC EMEA and US Hours)
About S&P Global Commodity Insights
At S&P Global Commodity Insights our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term sustainable value.
Were a trusted connector that brings together thought leaders market participants governments and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition S&P Global Commodity Insights coverage includes oil and gas power chemicals metals agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the worlds foremost provider of credit ratings benchmarks analytics and workflow solutions in the global capital commodity and automotive markets. With every one of our offerings we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow today.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved