Director, Customer Support and Solutions
Director, Customer Support and Solutions
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Job Description
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Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence inspiring the world to learn communicate and advance faster than ever.
The Micron Core Data Center Business Unit (CDBU) is seeking a dynamic Director of Customer Support and Solutions to lead our Technical Customer Management (TCM) and Applications Engineering teams in the EMEA and APAC regions. This role is pivotal in enabling and supporting our worldwide customers on both Enterprise SSD and Server Memory Modules. The individual will work closely with product management Product development Global Quality Business Development Sales FAEs and operations teams to execute the vision for Microns data center solid state drives and memory modules.
Key Responsibilities:
Manage the Technical Customer Management team to enable best in class qualifications which include the following.
Coordinate the qualification of new product introductions (NPI) at targeted customers and their OEM/ODM partners
Gather customer qualification requirements and test requirements aligning these with Micron design teams
Define and complete customer plans and schedules
Manage partner concerns by prioritizing issue resolution closureand corrective action
Provide technical and business input to support arguments
Manage regular customer communication and associated action logs
Ensure sample requirements are identified and completed for your customer
Provide regular qualification status updates to Micron management
Handle configuration management and approvals for sample and production units
Drive customer change management processes
Collaborate with Micron development and validation teams on the customer qualification process as well as critical customer requirements
Manage the Application Engineering team to enable best in class issue resolution which include the following.
Build a collaborative relationship with the customer field and TCM team to ensure customer qualification success
Debug customer issues working with the customer field team to accelerate new product qualifications
Work with engineering teams to provide context and priorities for debug and define appropriate customer focused solutions
Provide internal status on customer qualification issues to senior and executive management
Product expert for features and functionality answering questions posed by the customers as well as providing product documentation such as data sheets app notes and errata lists
Maintain external product firmware portal and change lists for customer teams
Pareto analysis of product issues to drive improvements in future products
Build a cohesive narrative around our class leading products for our customers based on their workload demands and expectations.
Possess a passion for excellence with the ability to inspire others to the highest standards through leading with empathy and integrity
Professional Experience/Qualifications:
Demonstrated educational or professional experience to qualify for a senior leadership position - typically this will include a degree in Electrical or Computer Engineering or Computer Science.
A deep understanding of Enterprise and Hyperscale data center storage and memory markets including familiarity with server and storage product interfaces such as PCIeand Ethernet.
Extensive leadership experience in the semiconductor industry and expertisein managing global teams.
Knowledge of semiconductor and storage products particularly flash and NAND and DRAM components and subsystems.
A clear vision and the ability to lead and drive improvements throughout the organization.
Product Experience: 10 years of Semiconductor industry experience with a track record of manging highly successful and innovative products
LEADERSHIP SKILLS
Problem Solving skill:Ability to think critically and creatively to rapidly resolve customer field issue
Program Management:Structured approach to helping manage customer qualifications and timely issue resolution and customer communication.
Talent Leadership: Build and lead a high-performing team of product professionals fostering aculture of innovation collaboration and continuous improvement across all functional groups within Micron. Prior success in leading cross-functional and multicultural teams globally. A personal style that fosters commitment and enthusiasm within and outside the organization.
Communication Skills: Exceptional communication and presentation skills to effectively convey the product vision to various customers.
LOCATION:
Shanghai
About Micron Technology Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich lifefor all. With a relentless focus on our customers technology leadership and manufacturing and operational excellence Micron delivers a rich portfolio of high-performance DRAM NAND and NOR memory and storage products through our Micron and Crucial brands. Every day the innovations that our people create fuel the data economy enabling advances in artificial intelligence and 5G applications that unleash opportunities from the data center to the intelligent edge and across the client and mobile user experience.
To learn more please visit qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran or disability status.
To request assistance with the application process and/or for reasonable accommodationsplease contact .
Micron Prohibits the use of child labor and complies with all applicable laws rules regulations and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However all information provided must be accurate and reflect the candidates true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
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Required Experience:
Director
Employment Type
Full-Time
