Solution Engineer
Solution Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Infobip we dream big. We value creativity persistence and innovation passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006 we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75 offices on six continents Infobips platform is used by almost 80% of the population making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Responsibilities and Expectations
A Senior Solution Engineer is an experienced individual contributor role in the region that plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. They will usually be engaged in more complex projects for high profile customers. Their extensive expertise is essential in the activities for
Infobips solution proposals design delivery and integrations as well as improvement of the current solutions. To deliver the desired business results they collaborate with the HQ and regional teams and act as technical opportunity leads by having end-to-end ownership of the opportunities and autonomously determining resource needs based on
project complexity. Senior will mentor other team members and contribute to their development and act as go to technical expert in the region.A Senior Solution Engineer can act as a generalist and perform all the activities listed below or can be specialized in one or more areas such as CX consultancy partnerships solution and product or industry specialization. Help customers and/or partners understand the value of Infobip solutions and services
Deeply understand the customers businesses knowing exactly which of our solutions and products can help them evolve their business
Advise customers on best practices in the industry to improve their business outcomes
Continuously identify and design new and innovative solutions to meet customers business needs
Collect the technical requirements and design complex technical solutions and service integration plans.
Handle technical and security questionnaires.
Conduct captivating demos and POCs
Conduct scoping exercises and provide service quote estimation
Implement solutions for new and existing customers
Deliver comprehensive and precise technical documentation
Configure/customize complex Infobip solutions to meet customers business requirements
Ensure all projects are delivered on time within scope and budget and exceeding customer expectations.
Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
Create conversational workflows and strategies (natural dialog flows wireframes and templates) for Answers and other Infobip products
Contribute to internal initiatives and focus on continuous development
Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice).
Have an in-depth overview of market feature requirements and provide feedback to steer the development of products features
Mentor junior team members and newcomers
Maintain a comprehensive understanding of Infobips products and solutions both technically and commercially staying updated on changes and upgrades.
Infobip employees are people with diverse backgrounds characteristics and experiences that share the same passion and talent that helps us achieve our mission. Thats why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Employment Type
Full-Time
