Biller Product Manager â TV & Electricity
Biller Product Manager â TV & Electricity
Posted on :
21-08-2025
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1 Vacancy
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Job Description
We are seeking a specialized Biller Product Manager TV & Electricity to own and scale PalmPays digital utility payments with a core focus on Cable TV (DStv GOtv Startimes) and Electricity (PHED IKEDC EEDC etc.). This role will combine product thinking with deep operational execution channel logic design and hands-on tool usage to ensure these services remain reliable fast and user-friendly.
Key Responsibilities:
Key Responsibilities:
- Lead the product vision and strategy for TV and Electricity bill payments within the app. Design and maintain channel access logic for electricity and TV billers to optimize for uptime cost efficiency and success rate.
- Collaborate with BD and technical teams to evaluate and integrate new electricity distribution companies (DisCos) and cable service providers.
- Monitor service availability and proactively resolve downtime or integration issues in collaboration with engineering and operations.
- Perform routine operational changes (pricing updates API switchovers feature flags) using internal tools within SLA timelines.
- Own key metrics: transaction success rate Mean Time to Recovery (MTTR) channel switch turnaround time monthly transacting users (MTU) and complaints rate.
- Leverage SQL or dashboards to analyze service drop-offs root cause errors and user behavior.
- Define product requirements (PRDs) and lead testing of new biller flows or fixes.
- Stay up to date on DisCo-specific rules (e.g. token formats KCTs meter types) and DStv/GOTV logic (e.g. IUC rules bouquet changes).
- Drive user-centric optimizations (e.g. retry flows saved meter numbers alert messages).
- 35 years of product management experience ideally in fintech utilities or telco environments.
- Familiarity with the TV and electricity billing landscape in Nigeria including APIs integration protocols and regional variances in DisCo behavior.
- Strong understanding of channel routing logic and how to evaluate and shift between service providers.
- Proficiency in data toolsSQL Excel or BI tools like Metabase or Looker.
- Comfortable with admin tool usage to apply service or pricing changes without dev support.
- Excellent documentation testing and operational planning capabilities.
- High ownership mindsetresponds quickly to incidents and proactively implements long-term solutions.
- Experience working directly with electricity distribution companies or cable TV providers.
- Familiarity with product-led MTU growth tactics for utility services.
- Experience in customer journey mapping for transactional and error-prone services
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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