(Senior) AI Solutions Engineer - Joule (Agent AI)

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.

About SAP SuccessFactors

At SAP SuccessFactors we have started as Human Revolution. Using the latest technology we are unlocking human potential and transforming our customers workforces in ways they never imagined. We are digitally transforming their businesses into the next generation of intelligent enterprises. Because people are at the heart of every business transformation and people are the heart of our business. The SAP SuccessFactors product suite spans core human resources and payroll analytics-based hiring and customized onboarding continuous performance management intelligent succession and more. We operate the largest HCM Cloud in the world supporting over 120 million users with over a billion transactions for customers across 26 industries in over 90 countries. Our co-located agile teams have end-to-end ownership of product design development release user assistance and cloud operations capabilities. We are looking for the best talent to join our team and deliver continuous innovations in the cloud while bringing purpose to their lives and more meaning to their work. Join us today and become a part of the Human Revolution.

About SuccessFactors Joule Team

Joule in SuccessFactors is the New Generative AI Assistant built-upon embedded ONE SAP AI copilot part of SAPs cloud enterprise portfolio. We are the team building AI Skills/Capabilities to help people get work done smarter & faster and drive better business outcomes in a secure compliant way in Human Experience Management (HXM) domain. The product rolled out to market in Nov 2024 in the progress to booster customer adoption and deliver more attractive skills. We are looking for you to join and experience the journey.

As an AI Application Engineer you will be responsible for designing and building AI applications utilizing machine learning and deep learning techniques. Collaborate with various teams to understand business goals and translate them into technical requirements. Develop prompts for data analysis and model training ensuring high accuracy and performance. Optimize existing AI models and applications for better efficiency. Troubleshoot and fix any technical glitches that occur during development or deployment. Keep up with the latest trends in AI to contribute innovative ideas to projects.

What We Offer

At SAP a global powerhouse in enterprise software youll join a vibrant and innovative team. Were on an AI - first journey integrating AI into every aspect of product development. Right now our team is engaged in diverse cutting - edge projects. Our chatbot already serving a vast international user base across industries efficiently handles complex customer inquiries. Youll also get to contribute to exciting initiatives especially in AI agents. Its a collaborative space where knowledge sharing thrives offering endless opportunities for your growth in enterprise AI development. Come be a part of our dynamic team and shape the future of AI applications!

Duties and Responsibilities:

• Experience in the full lifecycle development of AI applications from conceptualization to deployment leveraging hands-on experience to ensure seamless functionality and high performance such as data ingestion model training and application integration.
• Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.
• Apply in-depth knowledge of prevalent large language models like GPT and Llama as well as other relevant AI technologies in the development process. This involves exploring their capabilities limitations and potential applications to create innovative and competitive AI applications.
• Conduct comprehensive testing and meticulous optimization of AI applications includes performance testing accuracy validation and addressing any identified issues or bottlenecks to enhance the overall quality and efficiency of the applications.
• Manage data pipeline for AI model training including data collection cleaning preprocessing and ensuring data quality and integrity to support accurate and reliable model training.
• Integrate AI features into existing systems and architectures.
• Stay updated on the latest industry trends emerging technologies and best practices in AI.
• Provide ongoing support and maintenance for deployed AI applications. This involves monitoring performance addressing user feedback and making necessary updates or adjustments to ensure the applications continue to function optimally.

Required Skills & Experience:

• Bachelors degree or above in a relevant field.
• At least 5 years of work experience in AI-related fields.
• Proven AI product development experience.
• Proficiency in writing prompts.
• Understanding of large language model principles.
• Strong programming skills.
• Problem-solving ability.
• Familiarity with data processing and analysis.
• Familiarity with cloud computing platforms like AWS Azure.
• Eagerness to learn new AI technologies and strong learning ability.
• Good teamwork and communication skills.
• Excellent English communication skills.
• Experience in Agentic AI is a plus.

#SAPSuccessFactorsCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 420476 Work Area: Software-Design and Development Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid.