Assistant Manager, Operations
Assistant Manager, Operations
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Job Description
The Chinese Executive Programme team part of the ASEAN & China Programmes Office at Nanyang Business School is committed to providing comprehensive training solutions. These solutions (Executive Programmes) aim to accelerate clients internationalization empower talent and leadership development and address cross-cultural and geopolitical challenges effectively.
The candidate is to support the Chinese Executive Programmes team in overseeing and executing executive training programmes. This role involves managing the day-to-day operations of existing programmes coordinating with faculty members handling logistics procuring necessary services and collecting feedback from participants to ensure the highest quality of training delivery.
Key responsibilities include but not limited to the following:
1. Programme Management:
- Execute existing training programmes in accordance with the training contract.
- Ensure all programme activities are completed on time and within budget.
Support & Logistics coordination:
- Assist in the appointment of faculty members for various training sessions.
- Handle all administrative tasks related to programme execution.
- Provide administrative support to participants and faculty
- Manage the procurement of services and materials required for training programmes.
- Liaise with vendors to ensure timely delivery and quality of services.
- Keep record of expenditures
- Coordinate and collate data for reports on the programmes as required for school College or other departments.
- Plan and coordinate projects and events such as orientation information sessions opening ceremony closing event networking sessions career talks industry events and seminars etc.
3. Communication:
- Maintain effective communication with all stakeholders including faculty participants and vendors.
- Address any issues or concerns promptly and efficiently.
- Collect and analyze feedback from programme participants.
- Prepare reports on feedback and suggest improvements for future programmes.
4. Quality Assurance:
- Monitor and ensure the quality of training delivery.
- Implement improvements based on feedback and best practices.
5. Perform any other ad-hoc duties as assigned.
Key competencies and qualification requirements:
- Bachelors degree.
- Minimum of 3 years of experience in programme management or a similar role.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Familiarity with the Chinese business environment and culture is a plus.
- Familiar with Teams Zoom NTUlearn Microsite and other learning platforms
- Bilingual (English & Chinese) for communications with Chinese counterparts and participants
- Attention to detail
- Problem-solving skills
- Time management
- Customer service orientation
- Adaptability and flexibility
We regret that only shortlisted candidates will be notified.
Hiring Institution: NTURequired Experience:
Manager
Employment Type
Full-Time
