Product Support Analyst
Product Support Analyst
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Job Description
ABOUT INEVENT
InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises creating high-level management for the c-level suite and robust operational tools for analysts and managers.
WHO WE ARE
InEvent is a remote event tech company with InEventers in over 13 different countries speaking together more than 27 different languages. We are a global team. InEventers are a unique team with a shared Vision of growth and Values. We allow you to be yourself and we encourage open communication. The most important thing here is not your experience but your curiosity passion to learn and grow with us!
We are looking for an amazing communicator to join our Customer Success team as a productexpert! You will be the point of contact between Customer Success Product and our customers. You are a tech-saavy highly organized team player looking to learn about the InEvent platform and apply your skills towards customer satisfaction and tech improvements.
- Organize and manage issue reports;
- Communicate with customers via chat and emails regarding technical matters (bugs etc);
- Maintain open communication with the Product team to keep up with resolution process;
- Support Customer Success team with queries and issues;
- Constantly learn about the InEvent platform updates to ensure technical support coherence.
- Fluent English;
- Intermediate Google Sheets knowledge;
- Experience in a tech company or startup;
- Experience is customer support or success is highly desirable;
- Knowledge with API integrations;
- Graduation in Computer Engineering is a differential.
BENEFITS
- Paid Time Off (PTO);
- Health Insurance;
- Birthday Gift and Work Anniversary Gifts;
- Birthday Off
CONTRACT:This is a Permanent Full-time position (40h per week) on an Independent Contractor status.
If you think this position is for you bring along your personal notebook (Mac or Windows) and a mobile device (iOS or Android) and come work with us!
#Inspiration - To learn more about us and our values visit ushere.
Required Experience:
IC
Employment Type
Full-Time
