Implementation Manager
Implementation Manager
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Salary Not Disclosed
1 Vacancy
Job Description
How youll add value:
- Manage multiple implementation projects.
- Track progress and update project plans.
- Setup and configure the Hire modules of the R365 platform to meet the unique needs of the customers.
- Train customers to be self-sustaining on the R365 platform.
- Contribute to ongoing process documentation.
- Master Hire and integration features and tools within Restaurant365.
- Provide industry human resources and solution expertise to customers and other team members.
- Manage the full project lifecycle from kick-off to transition to Support and Customer Success.
- Partner with the Payroll and Accounting Implementation Coach to ensure a smooth and complete project.
- Identify and communicate success metrics and drive improvements to both client and process.
- Promote the platform value while you help customers recognize their goals and drive towards a successful on-time rollout.
- Deescalate customer issues effectively and respectfully.
- Other duties as assigned.
What youll need to be successful in this role:
- A passion for helping people get the most out of technology
- Flexible and adaptable based on the needs of the client and internal team
- Critical thinking and advanced problem solving skills
- Solution oriented mindset with ability to articulate under pressure
- Effective communication skills both written and verbal with the ability to articulate complex content with a simplified explanation
- Strong technical aptitude with experience communicating across multiple platforms
- Ability to prioritize and manage a pipeline of projects
- Love to problem-solve
- Prowess for conflict resolution
- Previous implementation or project management experience
- Restaurant Management Experience (Hiring responsibilities)
Required Experience:
Manager
Employment Type
Full-Time
