Puratos Talent Community: Senior Support Specialist FICO
Puratos Talent Community: Senior Support Specialist FICO
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Job Description
Join the Magic
Our Mission
At Puratos we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery patisserie and chocolate ingredients we help our customers to be successful with their business by turning technologies and experiences from food cultures around the world into new opportunities.
We are more than 10.000 employees in over 70 countries and a consolidated turnover of 3 billion euros (in 2023). Our passion for innovation a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future This along with our commitment to our local communities is what makes working at Puratos so magical.
To strengthen our team in Mexico or Portugal we are looking for:
Senior Support Specialist Finance (m/w/d)
(Brazil Sao Paulo orMexico Mexico City Metropolitan Area or Portugal Sintra)
Your Mission
The main mission consists of the follow up and resolving of support cases in the area of Finance and Controlling logged via the Puratos support portal within the predefined SLA. The Senior Support Specialist will be expert in the Finance (FI) and Controlling (CO) domain from a functional & technical point of view. Within his/her area of responsibilities the Senior Support Specialist will keep the group ICT Applications Support Team Lead informed about his/her activities.
What you will do
- Follow up and resolve support cases logged via the Puratos support portal for the Finance and Controlling domain
- Coordinate the support related outsourcing within FI for both SAP and Odoo
- Ensure reaching of OLA/KPI for FI and CO in close collaboration with the SAP outsourcing partner
- Responsible for the support follow up as senior support consultant taking up more complex tickets and change requests.
- Write functional specifications for new approved change requests
- Perform functional testing and validate integration testing
- Ensure execution of Change Requests and Developments
- Act as template keeper within your domain of expertise: protect the template organize regression testing and identify template gaps
- Advise/support Key/End Users in their daily job defining best practices for system input and processing
- Keep Global Customizing Documentation up-to-date
- Contribute in optimization activities and implement additional functionalities. Come up with proposals for optimization based on business support exchanges.
- Contribute to upgrades for SAP and Odoo
- Provide assistance to the regional roll-out teams when needed
- Organize or assist in post implementation reviews and training sessions
- Contribute to the development of the Finance (both Odoo and SAP) template and document all changes
What we expect from you
- 5-7 yearsexperience
- Bachelors Degree
- Advanced English
- AP ERP in dept knowledge in the FI and/or CO domain with focus on Finance
- Knowledge on GL/AP/AR/AA/Automatic banking/credit management/ Interco integration is a minimum requirement
- Odoo and SAP ABAP knowledge (asset)
- In depth technical knowledge of setting up payment methods payment files use of DMEE is require
- Integration knowledge MM/SD/PP
What you can expect from Puratos
We are a warm family company with a historical growth track record and a clear long-term vision for the future. We promote a caring trustful and respecting work environment by putting people first.We at Puratos cultivate an inclusive global workplace that fully embraces diversity and equalopportunities for all. We strive to reflect the richness of our customers communities and society accelerating our ability to innovate and deliver on our commitments.
Required Experience:
Senior IC
Employment Type
Full Time
