Reverse Logistics Ops Supervisor, ROW Recommerce
Reverse Logistics Ops Supervisor, ROW Recommerce
Posted on :
21-08-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-08-2025
Job Description
Amazon strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA.
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent world-class customer experience every time. We are looking for a high-potential flexible innovative and forward-thinking Reverse Logistics Ops Supervisor to join our Australian Reverse Logistics Operations team.
The Reverse Logistics Operations (ReLo) team plays a critical role in ensuring a great customer experience at Amazon. By efficiently processing customer returns the team enables Amazon to maintain high customer satisfaction levels and further strengthen its reputation for convenience and reliability. As a Reverse Logistics Ops Supervisor you will provide on site support for local ReLo operations. You will help ensure all C-RET associates are equipped with up-to-date standardized training. You will also be responsible for the operational flow: backlog management area readiness supply management associate performance and quality evaluation and follow addition the Reverse Logistics Ops Supervisor will be responsible for all C-et process path including indirect path: problem solve and audits.
Key job responsibilities
Monitor and report on operational KPIs (e.g. return processing time item disposition rates backlog) to ensure efficient operations.
Collaborate with 3PL provider to plan labor including peak periods ensuring production continuity.
Conduct Gemba walks to identify opportunities
Manage training programs for new hires and process launches ensuring also that 3PL team is equipped with necessary skills
Provide problem-solving support for AVV4 and to 3PL team for complex issues
Follow up on technical issue tickets based on FC feedback using proper mechanisms
Prioritize and provide timely feedback on customer return issue tickets
Regularly provide comprehensive process data to maintain visibility and transparency
Bachelors degree in Engineering Supply Chain Logistics or a related field
Minimum 2 years with operational background
Proficient in using data analysis tools
Strong problem-solving and analytical skills
Proven English communication skills (written and verbal)
Experience working in the e-commerce or retail industry
Knowledge of Continuous Improvement methodologies and their application in process improvement
Familiarity with Gemba walk techniques and process improvement methodologies
Demonstrable training and dissemination skills and experience
Excellent English communication skills (written and verbal)
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent world-class customer experience every time. We are looking for a high-potential flexible innovative and forward-thinking Reverse Logistics Ops Supervisor to join our Australian Reverse Logistics Operations team.
The Reverse Logistics Operations (ReLo) team plays a critical role in ensuring a great customer experience at Amazon. By efficiently processing customer returns the team enables Amazon to maintain high customer satisfaction levels and further strengthen its reputation for convenience and reliability. As a Reverse Logistics Ops Supervisor you will provide on site support for local ReLo operations. You will help ensure all C-RET associates are equipped with up-to-date standardized training. You will also be responsible for the operational flow: backlog management area readiness supply management associate performance and quality evaluation and follow addition the Reverse Logistics Ops Supervisor will be responsible for all C-et process path including indirect path: problem solve and audits.
Key job responsibilities
Monitor and report on operational KPIs (e.g. return processing time item disposition rates backlog) to ensure efficient operations.
Collaborate with 3PL provider to plan labor including peak periods ensuring production continuity.
Conduct Gemba walks to identify opportunities
Manage training programs for new hires and process launches ensuring also that 3PL team is equipped with necessary skills
Provide problem-solving support for AVV4 and to 3PL team for complex issues
Follow up on technical issue tickets based on FC feedback using proper mechanisms
Prioritize and provide timely feedback on customer return issue tickets
Regularly provide comprehensive process data to maintain visibility and transparency
Bachelors degree in Engineering Supply Chain Logistics or a related field
Minimum 2 years with operational background
Proficient in using data analysis tools
Strong problem-solving and analytical skills
Proven English communication skills (written and verbal)
Experience working in the e-commerce or retail industry
Knowledge of Continuous Improvement methodologies and their application in process improvement
Familiarity with Gemba walk techniques and process improvement methodologies
Demonstrable training and dissemination skills and experience
Excellent English communication skills (written and verbal)
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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