Travel Specialist (Bilingual English & French)
Travel Specialist (Bilingual English & French)
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Job Description
The MICHELIN Guide and Tablet Hotels are two brands within the Michelin Lifestyle ecosystem that comprise our hotel booking business. Were all about discovering the worlds most extraordinary hotels places where youll find a memorable experience not just a room for the night. Weve scoured the earth evaluating hotels that meet our high standards across every price point creating a hand-picked selection thats proven and inspired.
Our mission is to open doors to places people will love that they might not have found on their own extraordinary places that reflect the beauty and diversity of the world. Our team believes that travel brings people of all backgrounds together. Our hotels provide an unforgettable backdrop for that union.
Based in New York City and Paris-Boulogne we operate in 17 languages and our selection includes more than 16000 incredible restaurants and 6000 hotels in over 130 different countries. And if you really want to take it to the next level our Plus membership provides VIP upgrades and amenities at hundreds of ourtop establishments.
Travel Specialist (Bilingual English / French)
The Customer Service team is responsible for maintaining the reputation for having the best customer service in the online travel agency business. As the face of thehotel booking business for MICHELIN Guide and Tablet Hotels our Travel Specialists mission is to create a customer experience so incredible it defines both brands.
Travel Specialists convert new users into loyal customers keep existing customers coming back for more quickly and confidently minimize damage (regardless of the source) while demonstrating resourcefulness and grit and are able to predict and get ahead of conflicts.
As a Travel Specialist youll assist clients of both the MICHELIN Guide and Tablet Hotels brands with hotel reservations recommendations rate and availability searches technical support special requests feedback and the Plus program. Our team uses multiple channels (phone email and live chat) to communicate with addition to hotel support youll also assist with restaurant inquiries from both diners and restaurant professionals (chefs and owners) for the MICHELIN Guide.
Maintaining an incredible customer experience requires timely and concise communication between clients hotel partners and colleagues with an ability to manage expectations in a high-volume and collaborative setting. Our ideal candidate has a sincere desire to ensure our clients needs are satisfied quickly and simply.
Requirements:
- Superb oral and written communication in both English and French
- Customer-facing experience in travel hospitality or related luxury industries
- Proficiency with Office 365 or other cloud-based document creation and collaboration platforms
- Experience communicating over chat platforms like Slack in tandem with email and phone
Required Experience:
Unclear Seniority
Employment Type
Full-Time
