Service Director, APAC
Service Director, APAC
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Veralto:
Veralto launched in October 2023 is a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companiesare building on a long-standing legacy of success innovation and deep customer trust as they work to create a safer cleaner more vibrant future. Veralto is headquartered in Waltham Massachusetts with the 13 operating companies and 300locations worldwide. Our global team of 16000 associates is committed to making an enduring positive impact on the world united by powerful purpose - Safeguarding theWorlds Most Vital Resources.
Veraltos Water Quality Companies Hach Chemtreat Trojan Technologies OTT Hydromet Sea-Bird Scientific McCrometer XOS & Acquatic Informatics- help to manage treat purity & protect the global water supply from municipal & wastewater treatment facilities to lakes rivers watersheds and oceans.
Our Product Identification companies Videojet Esko X-rite Linx and Pantone helps package and protect the worlds food medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.
About Hach:
Hach Malaysia Sdn Bhd. is a subsidiary of Hach Company (United States) and operates under Veralto Corporation. Hach Company is a global leader in water quality analysis and treatment providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water potable water wastewater groundwater and ocean water in residential commercial industrial and natural resource applications. Besides Hach products the company is authorized to legally sell supply install calibrate and commission all of Veraltos water quality product lines including Radiometer Lachat Applitek Biotector Orbisphere Polymetron Lufft Kipp & Zonen Sutron Adcon Aquafine and other brands within the Water Quality group that fall under Veraltos umbrella. For more details please visit our site at: of the role
The Service Director APAC is responsible for leading and managing all aspects of service delivery
support and customer success across the APAC region. This role focuses on ensuring the highest levels of customer satisfaction optimizing on time delivery and driving growth through service-related offerings.
The Service Director will develop and implement service strategies and align closely with other functions such as sales operations and product management to deliver exceptional service experiences.
In this role a typical day will look like:
- Strategic Service Operations Management: Lead and oversee all service activities across the APAC region ensuring high-quality efficient and cost-effective service delivery and implement the Service Model in the assigned geographies
- Customer Satisfaction & Retention: Drive customer satisfaction by ensuring timely effective and proactive on time delivery of service. Build strong relationships with our customers and ensure their needs are met to improve retention rates and promote long term collaboration
- Team Leadership & Development: Enable and support a high-performing service team including managers and technicians across different countries. Foster a culture of VES andcontinuous improvement and strong customer-focus while ensuring alignment with regionaland global goals.
- Process Improvement & Innovation: Identify areas for process optimization and develop new methodologies to enhance productivity and a positive customer experience
- Global Alignment & Collaboration: Partner with Global Service organization to develop and launch globally aligned regional strategies in Technical Support Field Service Bench Service and Commercial Service Sales
- P&L and Budget Management: Oversee the financial performance of the serviceorganization in EU ensuring that the team meets revenue targets achieve forecastaccuracy and cost control. This includes managing service contracts and making strategicinvestments in service capabilities.
The essential requirements of the job include:
- Extensive Commercial Leadership Experience: 10 years of experience in service
- operations sales customer support or a related field with a proven track record ofmanaging regional or global teams with a revenue target >100M
- A strong focus on customer satisfaction and retention with the ability to implementstrategies that improve customer experience and foster long-term collaboration.
- Change Management and Innovation Skills: Ability to lead change within the serviceorganization driving process improvements and leveraging new approaches to gain operational efficiency and service quality by using the power of VES
- Strong Understanding of the APAC markets: Deep knowledge of the diverse regulatoryenvironments customer expectations and market dynamics within APAC.
- Experience inmanaging these complexities and implementing service or sales strategies to differentregions.
- Financial Acumen: Strong experience in managing P&L budgets and commercialfinancials. Ability to drive revenue through commercial offerings while controlling costs andimproving profitability.
Whats in it for you:
- You will play an integral part in shaping the Opcos business in APAC. one of strongest and highly visible region with many untapped opportunities.
- You will work with a team where the goal is to create an environment of continuous improvement wellness and open honest two-way communication.
At Veralto we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a pageDiversity and Inclusion is a top priority for the company and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law.
Come join our team!
At Veralto we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If youve ever wondered whats within you theres no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Required Experience:
Director
Employment Type
Full-Time
