Production Strategist (APAC) [Expression of Interest]
Production Strategist (APAC) [Expression of Interest]
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Job Description
About LILT
AI is changing how the world communicates and LILT is leading that transformation.
Were on a mission to make the worlds information accessible to everyone regardless of the language they speak. We use cutting-edge AI machine translation and human-in-the-loop expertise to translate content faster more accurately and more cost-effectively without compromising on brand voice or quality.
At LILT we empower our teammates with leading tools global collaboration and growth opportunities to do their best work. Our company virtuesWork together win together; Find a way or make one; Quicker than they expect; Quality is Job 1guide everything we do. We are trusted by Intel Corporation Canva the United States Department of Defense the United States Air Force ASICS and hundreds of global Enterprises. Backed by Sequoia Intel Capital and Redpoint were building a category-defining company in a $50B global translation market being redefined by AI.
The Production Team at LILT
LILTs Production Team is a global workforce operating across four continents. We are passionate about localization and making information accessible to all. The Team spans project management customer onboarding and program management quality and talent management working with some of the worlds largest organizations.
Working in LILTs Production Team you will have access to leading tools collaborative teammates and opportunities to make a real impact.
Where Youll Work
This is position can be a contract position based out of Japan Taiwan or Singapore.
Authorization to work in Japan Taiwan or Singapore is a precondition of employment.
What Youll Do
Come join our Production team! As a Strategist you will provide expertise and consultation and best practice approaches to LILT partners and customers drive successful onboarding for complex localization programs. You will work with a range of customer stakeholders and internal functions including solutions architects engineers product linguist and project management teams to implement and maintain the optimal program management framework for our customers.
As a senior member of the team you will be responsible for stakeholder and risk management develops/designs new processes or initiates process and or product and tooling improvements to meet SLAs and tracks and manages large-scale account performance to KPIs and SLAs identifies areas and action plans for improvement.
Key Responsibilities
Consult and work closely with Enterprise customers to understand their business needs and align LILTs SLAs and KPIs to measure achieve and exceed these.
Lead implementation of processes and systems to meet customer requirements - including localization workflow project management invoicing and service delivery.
Application of procedures to localization workflows.
Lead program risk management to identify communicate and escalate risks potential issues plan to and mitigate them. Draws on experience from previous risk scenarios to advise on optimal preventative action based on lessons learnt.
Lead the onboarding of new customers.
Scope new services including pricing proposals and SLAs.
Provide local support in the required time zone for direct customer engagement on strategic topics and initiatives.
Lead complex remediations from beginning to end; participate in LILTs continuous improvement program.
Maintain and exceed performance against KPIs to include but not limited to:
Account Health
Onboarding (Time to first dollar)
Customer SLAs
Issue resolution time
Draw on strong analytical capabilities to monitor and control production team performance against KPIs
Direct tasks for production resources to to meet and exceed KPIs and customer SLAs
Regularly report internally and externally on production metrics performance against objectives (including KPIs and customer SLAs) explaining trends addressing shortfalls proactively with cross-functional action plans.
Communicate seamlessly with client contacts local colleagues freelancers and internal project team members.
Manage production escalations drive RCA and CAPA to completion.
Conduct post-mortems on key account initiatives sharing results and planning follow-up actions with key stakeholders to ensure continuous improvements and learnings.
Skills and Experience:
8 years related experience managing Enterprise-level localization programs for large Technology companies
Strong command of the English language. Native Japanese or Mandarin speaking is preferred.
Customer onboarding experience
Able to to develop and lead large-scale localization programs both autonomously and through mobilizing a team of resources
Experience in Risk Management RCA and CAPA procedures as they apply to Enterprise programs
Excellent client-facing and internal communication skills
Solid organizational skills including meticulous attention to detail and multitasking skills
Analytical and organized problem solving abilities
Able to meet deadlines and work under pressure
Our Story
Our founders Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley they both worked on language technology to make information accessible to everyone. While together at Google they were amazed to learn that Google Translate wasnt used for enterprise products and services inside the quality just wasnt there. So they set out to build something better. LILT was born.
LILT has been a machine learning company since its founding in 2015. At the time machine translation didnt meet the quality standard for enterprise translations so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services LILT has prioritized investments in Large Language Models human-in-the-loop systems and now agentic AI.
With AI innovation accelerating and enterprise demand growing the next phase of LILTs journey is just beginning.
Our Tech
What sets our platform apart:
Brand-aware AI that learns your voice tone and terminology to ensure every translation is accurate and consistent
Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
100 native integrations with systems like Adobe Experience Manager Webflow Salesforce GitHub and Google Drive to simplify content translation
Human-in-the-loop reviews via our global network of professional linguists for high-impact content that requires expert review
LILT in the News
Featured in The Software Reports Top 100 Software Companies!
LILT makes it onto the Inc. 5000 List.
LILTs continues to be an intellectual powerhouse holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.
Check out all our news on our website.
Information collected and processed as part of your application process including any job applications you choose to submit is subject to LILTs Privacy Policy at LILT we are committed to a fair inclusive and transparent hiring process. As part of our recruitment efforts we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications including rsum screening assessment scoring and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns require accommodations or would like to opt-out of the use of AI in our hiring process please let us know at
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individuals race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable local state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Employment Type
Full-Time
