Job Opportunities Supply Chain Manager
Job Opportunities Supply Chain Manager
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Job Description
Join us and celebrate the beauty of human experience. Create for happier healthier lives with love for nature. Together with passion and imagination we deliver food innovations craft inspired fragrances and develop beauty and wellbeing solutions. Theres much to learn and many to learn from with more than 16000 employees around the world to explore ideas and ambitions with.
In France discover the empowered passionate professionals who made history creating our legendary perfumery school. Feel the heritage. Acquire knowledge and experience gained in our renowned European Creation Centre or from any of our 17 innovative sites across the country. Every day your commitment your humility and your risk-taking will shape our future. Every essence of you enriches our world. We are Givaudan. Human by nature.
Purpose
We are seeking a dynamic and experienced Customer Care Manager to optimize supply chain operations for the distribution center in this pivotal role you will implement the global Customer Care strategy and best practices to ensure exceptional customer satisfaction in the most efficient and cost-effective manner. Your efforts will be crucial in delivering a superior customer experience guaranteeing cost-effective transportation efficient lead times and optimal inventory management. Additionally you will collaborate regularly with the Customer Care Solution Owner to align on strategic initiatives and drive operational improvements.
Core Responsibilities
Strategy design and execution
Provide key supply chain inputs to the Operations business plans and participate in the design of the regional Supply Chain strategy and definition of related objectives.
Implement the crafted Supply Chain strategies ensuring seamless alignment with the business and driving continuous improvement through diligent monitoring and optimization of key performance indicators (KPIs).
Function management
Oversee crisis management and emergency response protocols ensuring preparedness and effective mitigation of logistics and supply-related incidents.
Oversee day-to-day interactions between the Customer Service Planning (Demand & Supply) Warehouse and Foreign Trade departments ensuring effective coordination and collaboration among these areas.
Resolve complex or escalated customer issues by investigating complaints coordinating with other departments and finding appropriate solutions promptly.
Foster a customer-centric culture within the organization and promote a positive brand image through exceptional customer service.
Collaborate closely with internal and external stakeholders in line with the companys strategy targets and leadership principles.
Actively support inventory management strategies optimizing cost-effective Warehouse / Foreign Trade and streamlining lead times while adhering to best practices for enhanced efficiency
Collaborate in the Supply and Demand reviews of the Regional S&OP cycle.
Play an active role in the development of the supply chain network ensuring the sites comply with trade affairs regulations on import.
Work in collaboration with IM&S on the selection and management of customs brokers.
Support Sustainability and ESG initiatives facilitating their implementation.
Monitor and evaluate warehousing performance to ensure efficiency accuracy and adherence to best practices.
Execute the annual operating plan within approved budget.
People management
Oversee the execution of annual human resources processes within the local Supply Chain team and validate related results.
Work with the Regional Supply Chain leadership team as well as HR Business Partner(s) in recruiting and developing a local talent pipeline.
Develop and promote local Supply Chain talents within and outside Operations at local and regional level.
Lead and manage cross-functional teams in a remote capacity effectively navigating cultural nuances and time zone differences to drive collaboration and achieve organizational goals.
Monitor Customer Care KPIs for the team and the individual level.
Own Visual Performance Management for Customer Care and ensure performance improvement.
Ensure Customer Forecast input for the Demand Planning tool.
Attend customer visits and presentations as needed.
Education / Primary qualification
Bachelors degree in engineering Supply Chain Management Operations Management or related discipline.
MBA or masters degree in a technical field is preferred.
Strong leadership and people management skills with the ability to mentor motivate and empower SCM teams to achieve exceptional results.
Languages: fluency in Spanish and English; other languages a plus
Strong analytical strategic thinking and problem-solving abilities.
Excellent communication and interpersonal skills capable of influencing stakeholders at all levels with a customer-centric approach
Proficient in supply chain management software and tools.
Professional Experience
7 to 10 years of experience in manufacturing operations with strong background in supply chain management and/or materials management as well as customer service including exposure to organizational change operational restructuring business process redesign systems implementations enterprise risk for complex organizations.
3 to 5 years of progressive experience in people management.
Technical Skills
Good knowledge of transportation supplier landscape and foreign trade.
Knowledge of local and international material/product safety/security norms and regulations.
Knowledge of supply chain dependencies and processes.
Knowledge on Customs & Trade Affairs
Good analytical and negotiation skills while dealing with change numbers processes and personalities.
Comfort in travelling to support global and regional projects.
Our benefits
Annual bonus
Pre-paid healthcare coverage.
Career Development Opportunities with access to many virtual learning sessions.
International working environment.
Discounts program.
Quality of Life program.
At Givaudan you contribute to delightful taste and scent experiences that touch peoples lives.
You work within an inspiring teamwork culture where you can thrive collaborate and learn from other talented and passionate people across disciplines regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
Required Experience:
Manager
Employment Type
Full-Time
